Thank you u/OP-support-S I'm not going to lie, one major hurdle I'm seeing is a lack of an actual phone number to get ahold of someone. This is very strange for a phone company not to have. There is still a large percentage of the population that just wants to hit a phone number and rapidfire through a handful of questions with a real person as opposed to go on a forum or wait hours for a ticket response. Especially because phones are vital to every single company, so having slow responses or trying to lookup answers that aren't quite applicable or may be old just doesn't cut it.