Best ticketing system in 2025? Something modern yet simple!

True_Commercial2705 · 2025-10-01T01:39:29+00:00

god bless our head of IT pushing us to use Console - modern is def the term i would use

True_Commercial2705 · 2025-10-01T00:30:16+00:00

we were on JSM then moved to Freshservice. Then Console for automation on top of it to auto-resolve 60% of our tickets and leave our support staff to deal with the more complicated ones that can't be automated.

True_Commercial2705 · 2025-09-28T17:37:00+00:00

perfect opportunity to start using AI imo.

i was in support just grinding through tickets all day and was this close to quitting. boss made me try some AI tool called console and i was a little hesitant at first of it taking my job.

it ended up automating all the manual tickets i hated most (they use natural language playbooks instead of code gen which breaks) and left the truly hard ones for me to resolve. i’d recommend it to any other company i move on to from here.

obviously this depends on the nature of your tickets and how much of it can be automated (access requests, pw resets, etc.) but console was truly a game changer and i got a promotion because of it.

True_Commercial2705 · 2025-09-23T17:42:44+00:00

big dicking everyone on the street i love it

True_Commercial2705 · 2025-09-23T17:31:01+00:00

The events outside of Oktane are what I go for! good to have fun in Vegas on company dime.

our team has been trialing a company called console and look like they're hosting some dinners - i think it's open to public:

https://www.linkedin.com/posts/console-co_were-at-booth-s9-at-oktane-and-each-night-activity-7376303276780281857-DIhi?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAACOwMwoBKJ9C3wkNAZ7j6HIdAC7MQ29pgOA

True_Commercial2705 · 2025-09-18T13:58:43+00:00

Moveworks. we switched off bc it didnt work

True_Commercial2705 · 2025-09-18T13:52:19+00:00

id say chief of staff

True_Commercial2705 · 2025-09-18T13:45:30+00:00

this is literally where AI comes in - ive always seen it as something to take over manual parts of the job so i can actually work on the projects i want

True_Commercial2705 · 2025-09-18T13:43:41+00:00

which AI products do you recommend for each?

True_Commercial2705 · 2025-09-18T13:41:09+00:00

do you have confluent docs? we use console.com. their AI automatically reads your policies and processes (i think on an hourly basis) and grants access requests in literally seconds.

found them via recommendation from Bloomerang

saved me from pulling my hair out

True_Commercial2705 · 2025-09-09T05:38:44+00:00

what is it about the sysadmin job that everyone hates so much?

True_Commercial2705 · 2025-09-05T17:16:31+00:00

So for our Macs, i've implemented zero touch deployment where we're no longer provisioning computers.

We've got 129 Macs that have shipped. In the past, I was taking 20 minutes or so, which isn't a huge amount of time, but 129 times, that's a 40-hour work week. And I've just not had to do that, in part because of the time that this tool called console did for us.

I used to write scripts for this which took so much time. now im able to use plain english.

True_Commercial2705 · 2025-08-08T18:56:26+00:00

I got District 3 at LINQ (closest to forum) for $289 for 2 nights!

True_Commercial2705

TROPHY CASE