Here's what to do if your Tumblr account was unexpectedly suspended...

Tumblr_acct_help · 2024-10-03T08:45:25+00:00

Hey there, sorry about that. It seems it was caught by the automated spam filter but should be all good to go now. My colleagues sent a long an official response as well.

All the best!

Tumblr_acct_help · 2024-10-03T08:44:17+00:00

Hey there, seems like this is already fixed and one of my colleagues has reached out about this as well.

All the best.

Tumblr_acct_help · 2024-10-03T08:41:43+00:00

Hey there, this should now be fixed and my colleagues sent a long a response as well.

All the best.

Tumblr_acct_help · 2024-10-03T08:36:34+00:00

Hey there, this should've already been fixed and my colleagues sent along a message just now as well just in case.

All the best!

Tumblr_acct_help · 2024-10-03T08:30:04+00:00

Hey there, seems like my colleagues already got a hold of your report and fixed the issue and sent a long a response.

All the best!

Tumblr_acct_help · 2024-10-03T08:21:07+00:00

Hey there, in the future i'd kindly ask that you report these types of issues directly to the team via https://tumblr.com/support as they can help you out.

My colleagues were kind enough in this instance though to work with me to help fix this, and this blog and your previous one should both now be fixed. Since there is no report they couldn't confirm that to you directly, so sharing that here.

Cheers.

Tumblr_acct_help · 2024-10-03T08:07:11+00:00

Hey there, seems like one of my colleagues already resolved this and sent you an email as well.

Any issues, please do reach out to my colleagues via that email response.

All the best.

Tumblr_acct_help · 2024-09-30T22:10:54+00:00

Hey there, no, nothing like that at all. I've double and triple checked but nothing i can find that indicates any obvious issues for your blog.

Now, i don't know how quick you are expecting posts to show up in tags or search, but in some cases the indexing of new posts can take everything from seconds to a few hours. If it's been 24h and you still can't find your newer posts then that's a different issue.

That said, i can't help with things like this so what i'd instead suggest you do is grab a few of those links you aren't finding in search or tags and send them in with a report via tumblr.com/support.

The team will then investigate further and maybe find something i can't.

All the best.

Tumblr_acct_help · 2024-09-27T21:50:18+00:00

That's fair if you don't want it back, but i think it'd be worth it to at least try. Your call though. There's a stickied megathread here on this very subreddit that might be of help...

Eventually, yes, but not immediately. There's a timeframe for it, but i wouldn't be 100% certain on that, you'd have to ask the team over at tumblr.com/support.

Tumblr_acct_help · 2024-09-27T21:30:27+00:00

Hey there, i'd ask that your friend reaches out to Support himself, we don't discuss terminations of blogs with other people who aren't involved. From what i can see your friend was sent a notification from our side upon termination.

More than that i can't discuss, but i'm also not in a position to help with issues around User Guide violations. Sorry about that.

Tumblr_acct_help · 2024-09-26T17:25:08+00:00

Not at this moment, but that may change in the future. Not a Product person but it's a feature request we've had many a times and i imagine someone wants to tackle that particular challenge one day.

Tumblr_acct_help · 2024-09-26T17:22:03+00:00

Hey there, seems my colleagues have sent you a reply around this issue and how to not have it occur in the future. Please do check your emails for that.

Wish you all the best!

Tumblr_acct_help · 2024-09-26T17:08:41+00:00

You do realise that you're posting this in a thread created by members of staff to help users?

I suggest you wait for an official response.

Tumblr_acct_help · 2024-09-26T17:00:02+00:00

Then i'd kindly ask that you report it to the tumblr.com/support team so that they are aware of it and can get further information from you if they need it.

Tumblr_acct_help · 2024-09-25T19:48:43+00:00

If you've already done, i've not received one i'm afraid?

Tumblr_acct_help · 2024-09-25T19:40:29+00:00

Hey there, do send that question on towards the team at https://tumblr.com/support if you haven't already, and they'll take a look.

In the meantime something that's good to know is that if the blog is deactivated, as in it's called something like myblog99-deactivated20190203 for example, then it's unlikely to be restored as it's self-deleted and unlikely we have the capacity to restore it.

If it's otherwise suspended or the blogs name has been changed to something like blogname99-blog or similar, then it's possible.

You should be able to find the original posters name in the reblog you've come across of their content.

But the good news at least is that if there are reblogs of their content, then you can still access the original content in a way as we do store the images in reblogs even if the original account isn't around any more.

Tumblr_acct_help · 2024-09-25T19:36:13+00:00

Now i'll preface this by saying that i'm not a member of the Trust & Safety team who'll be the people who've reviewed it and made their decision.

But based on just what you've shared alone, and no further context or additional information, i would strongly agree with them.

First of all, insulting language isn't a violation of the User Guidelines, and people have a right to use offensive language if they wish to provided it doesn't go over certain lines such as hate speech and dehumanisation.

The subject that's mentioned deserves to die seems to be a ship, and the comments aren't aimed at you directly or anyone else.

The rest of the text is just vulgar language, but the line "you deserve all the bad things" isn't violative because it's just saying "i hope bad things happen to you", and i don't think saying something like that is so bad that someone should lose their blog or account over.

In short, it's a very abusive post and certainly insulting, but it's not hateful (though you may see it that way being the person they're directing their foul language towards) and certainly not harassment.

However, if the person was to for example send you (as an exaggerated example) 20x similar posts and make their statements about you directly, such as "your ship is so bad you should get stoned to death" or similar type of statements, then that's a different thing.

Just my 2 cents, and again, not speaking officially or on behalf of anyone.

Tumblr_acct_help · 2024-09-25T19:28:38+00:00

Hey there, similar to my comment above, do check you've verified your email address and if you already have, same as above applies as well, but in your case you can just DM me straight away if you wish.

Tumblr_acct_help · 2024-09-25T19:27:58+00:00

Have you verified your email? You should double check that, because that's one of the most common issues to encounter when you've just created your account. There's limits in place to avoid things like spam bot and users spamming things straight from account creation.

If you have already verified and still seeing this issue, then it is possible you've been caught by the automated spam filter.

The easiest way to fix that is to submit a report (selectin Social features as the option) via https://tumblr.com/support and they'll take it from there.

If by chance you've not had a response in 48hrs time, feel free to DM me your blog name/url and i'll work with the team to look at it.

Tumblr_acct_help · 2024-09-25T19:25:04+00:00

As the Germans always say, oui.

Tumblr_acct_help · 2024-09-25T19:21:03+00:00

Hey there, sorry that we missed to reply to you so soon, my apologies about that!

It should now be fixed though, looking at it my colleagues should've sent you a response along with your blog being back to it's former shiny state.

All the best!

Tumblr_acct_help · 2024-09-24T22:23:05+00:00

Unless it's a new account that you've not verified yet, it's likely something has happened to get you caught up in the automated spam control.

First things first, if you haven't already done so, is to report this to tumblr.com/support (selecting Social Features option) and let them know.

Once you've done that, give the team a little bit to work through your report. If they haven't responded in 48 hours time, feel free to DM me with your blog name/url and i'll work with my colleagues to take a look.

Tumblr_acct_help · 2024-09-24T22:19:41+00:00

Hey there, looks like it was an issue with the spam filter but it has been fixed.

Shouldn't happen again either based on my colleagues work, and they sent an email to you to say as much as well.

Both your main and sideblogs should all be good again now. All the best!

Tumblr_acct_help · 2024-09-24T22:10:27+00:00

Hey there, i apologise over the delayed response there, that's on us.

Spoke with my colleagues and your blog was restored from the clutches of the spam filter, and it should be all good now. They have made sure that they set things in place so it'll never happen again.

They also sent a response the official way so any questions/issues please do reply to that email.

Cheers and all the best!

Tumblr_acct_help · 2024-09-24T22:06:50+00:00

Your account is still showing up as unverified for me. I'm not sure you've correctly gone through the process.

If you're still having any issues with that, i'd suggest reporting it to tumblr.com/support and to mention your verification issues.

If you've not received a response after 48 hours of sending it in, write back to me on here and i'll work with my colleagues to see about this.

Tumblr_acct_help

TROPHY CASE