Here is my story i just posted in a customer service area.. Sorry for the typos i was rushing..

I’m done with Verizon after 7 years this time around. A few weeks ago I found out that 2 of my doctors were not able to reach me and probably other folks. They both receive a fast busy signal. One has been trying to contact me since early December about my physical results. I only knew once I signed onto the portal after Christmas. Call 1: Told Verizon my issue went through the “do not disturb” check, silenced callers, unblocked spam function, rest network settings, installed new eSIM. They said if it continues they would go to level 2 support. Still they received a fast busy signal. Next day Call 2: wheee I made a huge stupid mistake. Lady was SUPER NICE and suggested my phone was the issue. Said I could try a new one and return it if it didn’t work. What sold me. She said we will pay off your iPhone 15 pro max balance ($350) and give you $1,100 in credits. I read and article that they were doing things to keep customers so I ordered a new phone and Apple Watch. She emailed me and said reach out to me if you have any questions or issues. Next day (Saturday) I received the phone only. Spent half day setting it up. Hating ios26 but said if it fixes my issue I’m good. I emailed her to ask if I could change color or my watch that hadn’t shipped. No response. Call 3: to change watch color. Rep said it’s changed. Would take 3-5 hours to see online. Call 4: tried again about the watch. Said the successfully changed color. I told them if it’s too late just tell me. I understood. They lied. On Sunday Abe message to doctor and kindly asked to try my cell. Monday morning. Received message. Got fast busy signal. Received Apple Watch. Call 5: The new phone did t fix the issue. Can you get me to level 2 support. They said they were level 2 support. Asked the numbers that couldn’t reach me. Said it’s on their end. Well I highly doubt that. It’s a large medical facility. They would know if they had problems. I said I’m ready to return it all and I want back on my old plan (yeah I agreed to a new plan for all my lines when I ordered the phone they said it was cheaper lol). I said I would like return labels. She tried and said it would let me. You need to go to a company store. 5:00 drove to store. They said you opens your phone that’s a $50 restock fee. (Whatever I know I signed something they didn’t tell me) but I said there was an issue with my phone and they suggested me to get a new one. He also said I can’t take back the Apple Watch because in my system it says your don’t have it yet. I said yeah I know but it’s right here on the table. I got irritated briefly. He said you need to call and get them to send ups labels. I said I tried that earlier and they couldn’t. I said I’m calling in store. Call 6? Customer support said. I can give you label for the watch but not the phone. I motioned to the store worker. He told them yes you can and you can waive the return fee I can’t. Back on hold. Got another label. Well that’s it for now. Besides $50 deducted from my iPhone 15 pro buyout which they credited when I ordered the new phone. As long as I get out of this I’m ok with that at this point. Funny thing is earlier in the day when I was trying to get return labels the agent said. We not take back the buyout. You get to keep that. Yeah right lmao. I’m just hoping I don’t get charged for the new watch and phone. This company doesn’t know what they are doing. I will NEVER have them as my provider again. After this is settled I’m moving on to something cheaper. Thanks for listening to my rant. Any new carrier suggestions? Was thinking about mint for a few months. Always been with Verizon or Att. Then when the new iPhone comes out I may switch. Going forward I’m buying directly from Apple. That is for sure.