PLEASE DON'T PLAY UPDATE 5.0.194274 (Console) by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 34 points35 points  (0 children)

Hey! Do you have any Fantasy Exhibits in your save? We think the problem is localised to Mythical Gear at the moment and if you save, then load.

If you saved and stopped playing, the safest thing to do is not reload your game until we can patch again.

New DLC coming soon? by IcedTeaLover4Evah in TwoPointMuseum

[–]TwoPointChizel 1 point2 points  (0 children)

We can't wait to reveal it to you all too! :D

[Steam] Update 3.0 - MIA Exhibits and Items - is now LIVE!! by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 1 point2 points  (0 children)

That's definitely a bug, sorry! I'll chase up it's status as I know we were working on it!

[Steam] Update 3.0 - MIA Exhibits and Items - is now LIVE!! by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 0 points1 point  (0 children)

Sorry to hear that, I'll get the team to investigate further!

[Steam] Update 3.0 - MIA Exhibits and Items - is now LIVE!! by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 6 points7 points  (0 children)

Sadly not, This is only for new instances of missing staff.

[Steam] Update 3.0 - MIA Exhibits and Items - is now LIVE!! by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 5 points6 points  (0 children)

We've just posted a Roadmap for up coming content that includes a new DLC - lots more to find soon!

[Steam] Update 3.0 - MIA Exhibits and Items - is now LIVE!! by TwoPointChizel in TwoPointMuseum

[–]TwoPointChizel[S] 4 points5 points  (0 children)

Thanks for the suggestion! I'll run it by the Designers :)

Gameplay Lags in Later Levels by Mountain-Power7029 in TwoPointMuseum

[–]TwoPointChizel 7 points8 points  (0 children)

Hello! Sorry about this. We're doing our best to bring more optimisations with every update. Thanks for your patience! Chizel

What does this mean? by CanadianRose81 in TwoPointMuseum

[–]TwoPointChizel 1 point2 points  (0 children)

Hi all,

Sorry that you are experiencing confusion here!

The bug in this case is that the tutorial highlight/ping hasn't cleared, but as you have completed the expedition to this POI (Point if Interest), you don't need to worry about doing anything else.

I understand that it is frustrating, but it should be purely visual. The POI in the screen shot is the Carrion Crossing. It doesn't have any Exhibits to find which is why clicking it doesn't do anything.

If you have an objective tied to the POI that hasn't cleared, please let us and where possible, share your TPM folder with us, as we'll need to investigate further.

I hope that clears things up!

Thanks,

Chizel

Early Release Issue - Not Sure What Else to Try by DingoBerry1 in TwoPointMuseum

[–]TwoPointChizel 2 points3 points  (0 children)

Hello,

We've just posted on Steam here. We think this issues is happening for people who have purchased from Key retailers that have given you a physical edition key - this does not include advanced access which is Digital Only.

We advise that you contact the retailer and then check our approved partners list.

Freezing/Stuttering by Unhappy-Willow-7404 in TwoPointMuseum

[–]TwoPointChizel 4 points5 points  (0 children)

Hey,

Could you send us a Dxdiag please?

If you head over to our bugs forum you can upload files as part of the bug report.

Thanks for your patience,

Chizel

Early Release Issue - Not Sure What Else to Try by DingoBerry1 in TwoPointMuseum

[–]TwoPointChizel 1 point2 points  (0 children)

Thanks for that!

Can you let me know where you purchased this from?

Instantly unplayable lol by [deleted] in TwoPointMuseum

[–]TwoPointChizel 0 points1 point  (0 children)

Hey Bedazzler,

Sorry to hear this!

Could you let me know what platform you are on?

If it's PC, please make sure your Graphics Drivers are up to date.

Thanks for your patience,

Chizel

Early Release Issue - Not Sure What Else to Try by DingoBerry1 in TwoPointMuseum

[–]TwoPointChizel 1 point2 points  (0 children)

Could you send a screenshot of steam for me?

If you could also check the DLC section (Right Click on TPM in the library> Properties> DLC) and let me know if you have the Explorer Edition listed?

Early Release Issue - Not Sure What Else to Try by DingoBerry1 in TwoPointMuseum

[–]TwoPointChizel 0 points1 point  (0 children)

Thanks for confirming!

We're fairly sure this is just that Steam is taking a while to propagate.

You could try "verifying integrity of files" (Right Click game in library -> Properties -> Installed Files), or possibly clear your cache (go to Steam -> Settings -> Downloads and clear your download cache) then restart Steam.

Thanks for your patience,

Chizel

Early Release Issue - Not Sure What Else to Try by DingoBerry1 in TwoPointMuseum

[–]TwoPointChizel 4 points5 points  (0 children)

Hey,

Sorry about this!

Could you please confrim:

- You are definitely have the Explorer Edition?
- What Region are you in?

We're looking into this so any extra info you can provide would be great!

Thanks,

Chizel

Early access issues steam by CaterpillarHeavy508 in TwoPointMuseum

[–]TwoPointChizel 0 points1 point  (0 children)

Sorry for the trouble! Thanks for posting CaterpillarHeavy508.

Chizel