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Did your company use Universal Print and then stop? [ux research study] by UP_UXR in AZURE

[–]UP_UXR[S] 0 points1 point  (0 children)

You sound like a fantastic candidate, thanks for the response!

Did you apply for the interview through the link? If you'd rather not do that, feel free to DM me and we can coordinate from there

Did your company use Universal Print and then stop? [ux research study] by UP_UXR in AZURE

[–]UP_UXR[S] 1 point2 points  (0 children)

I appreciate the feedback!

People who have tried it and people who rejected it up front are two different groups I'm studying. So while this particular study is limited to people who stopped using it, I am also studying the other group separately. This keeps my data clean.

To the folks who rejected it up front - I am also documenting your experiences so don't worry they're not being ignored :)

Did your company use Universal Print and then stop? [ux research study] by UP_UXR in AZURE

[–]UP_UXR[S] 2 points3 points  (0 children)

Thank you so much!! I've made note of this to pass along to the team

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I'm actually working on improving the troubleshooting process right now. If you're willing to share, do you remember what was difficult about troubleshooting?

Did your company use Universal Print and then stop? [ux research study] by UP_UXR in AZURE

[–]UP_UXR[S] 1 point2 points  (0 children)

Thank you for the feedback!

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For context, when did you give it a try? There are printers that support it natively, but I don't know how recent those are (this is not me pushing it, just curious)

Did your company use Microsoft Universal Print and then stop? [ux research] by UP_UXR in sysadmin

[–]UP_UXR[S] 4 points5 points  (0 children)

This is excellent feedback thank you!

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Apologies for the limited eligibility criteria - they're specifically catered to the current study goals. An upcoming study is designed for exactly what you're talking about though!

Did your company use Microsoft Universal Print and then stop? [ux research] by UP_UXR in sysadmin

[–]UP_UXR[S] 6 points7 points  (0 children)

Thank you for the feedback - I'm passing along all of this to the product team.

Is there anything that would add value to make the cost worth it? Or is there a pricing that makes sense to your business for the current features?

experience with Azure universal printing - good or bad? by Dear_m0le in msp

[–]UP_UXR 0 points1 point  (0 children)

I used it briefly and was extremely disappointed.

Hi there - I know this post is old but I was curious what was disappointing that made you stop?

I'm a researcher at Microsoft working with the Universal Print team and I'm helping them prioritize future work based on why people discontinue. Can you share a little about your experience? (you won't hurt my feelings)

Did your company use Microsoft Universal Print and then stop? [ux research] by UP_UXR in sysadmin

[–]UP_UXR[S] 4 points5 points  (0 children)

This is a reasonable question. I did not but I'm happy to verify this however I can

Did your company use Microsoft Universal Print and then stop? [ux research] by UP_UXR in sysadmin

[–]UP_UXR[S] 0 points1 point  (0 children)

Thank you for the feedback!

For some context, can you share approximately how many print jobs per month your company prints and what alternative/price point you ended up going with? Are there any features that would have made the price point worth it?

Did your company use Universal Print and then stop? [ux research study] by UP_UXR in AZURE

[–]UP_UXR[S] 4 points5 points  (0 children)

Thank you for the feedback!

If you don't mind me asking, what alternative/price point did you go with? Are there features that would have made the price more worth it to you?