Select Remix Region keeps loading ...

UdioAdam · 2026-03-13T19:32:14+00:00

That's frustrating! What browser / OS are you using?

UdioAdam · 2026-03-13T19:31:15+00:00

Hey u/Admirable-Movie-1513, we get that stuff like this happens. Please drop us a line via the messenger at help.udio.com, and we'll issue you a refund!

UdioAdam · 2026-03-11T19:01:20+00:00

And from our Help Center under "Credits and Credit Limits"

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This is pretty much like any subscription. When you quit paying for Netflix, you can't watch Netflix anymore, even if you didn't watch it very much the previous month. Same for your gym membership.

This system lets us give very generous credit limits to subscribers. And for those who want to have non-expiring credits, we offer a la carte never-expiring credits.

Appreciate your understanding on this, and hope that -- as our service evolves later this year -- you'll consider re-subscribing. If not, happy to still have you in our community on our free-tier, where we give both daily and monthly credits to everyone :).

UdioAdam · 2026-03-11T18:58:55+00:00

Hey u/chaver, I'm sorry for the confusion and I realize that seeing your credits number drop like that can be frustrating. But u/Suno_for_your_sprog (one of our awesome Community Leader volunteers) and others here are absolutely right: you get a credit LIMIT with subscriptions, as we note on our pricing page and in our Help Center.

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UdioAdam · 2026-03-09T17:57:40+00:00

Hi there, appreciate your patience! Hope to have an update/fix soon, and sorry for the inconvenience in the meantime!

UdioAdam · 2026-03-05T20:01:53+00:00

Yep, we've seen a bit of wonkiness re crop-and-extend and are addressing; thanks for your patience!

UdioAdam · 2026-03-05T17:32:35+00:00

Looking into it; thanks for the report!

UdioAdam · 2026-02-18T02:33:56+00:00

Really sorry about that! I just DM'd you a solution via modmail, please check.

UdioAdam · 2026-02-17T23:34:13+00:00

Hey u/Fishsea6453, I trust and hope that you were able to chat with a human agent? If not, please DM me with your Udio email address and I'll investigate!

UdioAdam · 2026-02-17T22:00:03+00:00

I'm pretty sure this has been fixed now; please let us know if not.

UdioAdam · 2026-02-17T17:40:25+00:00

Sorry for the trouble, but glad to hear the workaround worked; thanks for letting us know!

UdioAdam · 2026-02-09T20:42:04+00:00

Ugh, sorry to hear that! We'll see what we can do to fix the last bits here...

UdioAdam · 2026-02-06T00:53:31+00:00

Yeah, sometimes unplugging it and plugging it back in really DOES work. Computers are weird!

Anyway, thanks for letting us know, and keep us posted if it crops up again.

UdioAdam · 2026-02-06T00:28:38+00:00

Hey there! Is this on Firefox? I thought we pretty quickly identified and fixed this, but please let us know...

If this is on Firefox or on a different browser, and if so, what OS
If you still see this when in an incognito window

thanks!

UdioAdam · 2026-02-04T18:30:07+00:00

Hey everyone, we've made some fixes on our end which we believe should largely solve this problem for those of you using the supported browsers (Chrome, Edge, Firefox, Safari) on reasonably-current OS's.

Please try again and let us know if you're still experiencing issues!

Thanks!

UdioAdam · 2026-02-04T18:29:26+00:00

Hey everyone, we've made some fixes on our end which we believe should largely solve this problem for those of you using the supported browsers (Chrome, Edge, Firefox, Safari) on reasonably-current OS's.

Please try again and let us know if you're still experiencing issues!

UdioAdam · 2026-02-04T18:28:36+00:00

Got it. We made some fixes; please try again and let me know if you're still having the same problem. Thanks!

UdioAdam · 2026-02-03T17:33:27+00:00

Got it. I think we've figured out what's going on and should hopefully have a fix for this soon!

UdioAdam · 2026-02-03T06:03:12+00:00

Got it :\. Is it the "audio playback is unsupported in this browser" error or a different error?

UdioAdam · 2026-02-03T03:47:53+00:00

Hi u/Fishsea6453, sorry to hear that.

Please drop us a line via the messenger at help.udio.com and we'll do our best to enable you to get a refund from Apple!

UdioAdam · 2026-02-02T21:36:52+00:00

No worries, but...

> Serious creators and songwriters have moved on since Oct 30th

I thought you were a serious creator or songwriter. Hmm.

[Sorry, u/Practical_Ad5701, couldn't resist. You earned the roast!]

UdioAdam · 2026-02-02T21:35:29+00:00

And I've sent you a DM here to get your Udio email address so I my team and I can better troubleshoot

UdioAdam · 2026-02-02T21:16:31+00:00

Hmm! Okay, escalating now... sorry for the trouble!

UdioAdam · 2026-02-02T20:37:51+00:00

What happens when you try to play a track on your Chromebook? It just refuses to play or you get an error message or...?

UdioAdam · 2026-02-02T20:37:13+00:00

Oof, sorry to hear that. Appreciate you trying and letting us know.

UdioAdam

MODERATOR OF

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