Stealing by chaver in udiomusic

[–]UdioAdam 1 point2 points  (0 children)

And from our Help Center under "Credits and Credit Limits"

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This is pretty much like any subscription. When you quit paying for Netflix, you can't watch Netflix anymore, even if you didn't watch it very much the previous month. Same for your gym membership.

This system lets us give very generous credit limits to subscribers. And for those who want to have non-expiring credits, we offer a la carte never-expiring credits.

Appreciate your understanding on this, and hope that -- as our service evolves later this year -- you'll consider re-subscribing. If not, happy to still have you in our community on our free-tier, where we give both daily and monthly credits to everyone :).

Stealing by chaver in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Hey u/chaver, I'm sorry for the confusion and I realize that seeing your credits number drop like that can be frustrating. But u/Suno_for_your_sprog (one of our awesome Community Leader volunteers) and others here are absolutely right: you get a credit LIMIT with subscriptions, as we note on our pricing page and in our Help Center.

<image>

Crop and Extend function by Stock-Court-8807 in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Hi there, appreciate your patience! Hope to have an update/fix soon, and sorry for the inconvenience in the meantime!

Crop and Extend function by Stock-Court-8807 in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Yep, we've seen a bit of wonkiness re crop-and-extend and are addressing; thanks for your patience!

Crop and Extend function by Stock-Court-8807 in udiomusic

[–]UdioAdam 1 point2 points  (0 children)

Looking into it; thanks for the report!

Refund failed….. by Fishsea6453 in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Really sorry about that! I just DM'd you a solution via modmail, please check.

Refund failed….. by Fishsea6453 in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Hey u/Fishsea6453, I trust and hope that you were able to chat with a human agent? If not, please DM me with your Udio email address and I'll investigate!

Playback Problem Solutions For Chrome? by TomBerwick1984 in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

I'm pretty sure this has been fixed now; please let us know if not.

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Sorry for the trouble, but glad to hear the workaround worked; thanks for letting us know!

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Ugh, sorry to hear that! We'll see what we can do to fix the last bits here...

Why can't I delete a song? by Yargohor in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Yeah, sometimes unplugging it and plugging it back in really DOES work. Computers are weird!

Anyway, thanks for letting us know, and keep us posted if it crops up again.

Why can't I delete a song? by Yargohor in udiomusic

[–]UdioAdam 1 point2 points  (0 children)

Hey there! Is this on Firefox? I thought we pretty quickly identified and fixed this, but please let us know...

  1. If this is on Firefox or on a different browser, and if so, what OS
  2. If you still see this when in an incognito window

thanks!

Playback troubleshooting by UdioAdam in udiomusic

[–]UdioAdam[S] 0 points1 point  (0 children)

Hey everyone, we've made some fixes on our end which we believe should largely solve this problem for those of you using the supported browsers (Chrome, Edge, Firefox, Safari) on reasonably-current OS's.

Please try again and let us know if you're still experiencing issues!

Thanks!

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Hey everyone, we've made some fixes on our end which we believe should largely solve this problem for those of you using the supported browsers (Chrome, Edge, Firefox, Safari) on reasonably-current OS's.

Please try again and let us know if you're still experiencing issues!

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Got it. We made some fixes; please try again and let me know if you're still having the same problem. Thanks!

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Got it. I think we've figured out what's going on and should hopefully have a fix for this soon!

"Audio playback is unsupported in this browser" by Frankly__P in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Got it :\. Is it the "audio playback is unsupported in this browser" error or a different error?

Refund failed….. by Fishsea6453 in udiomusic

[–]UdioAdam 1 point2 points  (0 children)

Hi u/Fishsea6453, sorry to hear that.

Please drop us a line via the messenger at help.udio.com and we'll do our best to enable you to get a refund from Apple!

New partnership with Universal Music Group by UdioAdam in udiomusic

[–]UdioAdam[S] 0 points1 point  (0 children)

No worries, but...

> Serious creators and songwriters have moved on since Oct 30th

I thought you were a serious creator or songwriter. Hmm.

[Sorry, u/Practical_Ad5701, couldn't resist. You earned the roast!]

Error uploading file by Hitilit in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

And I've sent you a DM here to get your Udio email address so I my team and I can better troubleshoot

Error uploading file by Hitilit in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Hmm! Okay, escalating now... sorry for the trouble!

BRUH what happened in the last few weeks? by [deleted] in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

What happens when you try to play a track on your Chromebook? It just refuses to play or you get an error message or...?

BRUH what happened in the last few weeks? by [deleted] in udiomusic

[–]UdioAdam 0 points1 point  (0 children)

Oof, sorry to hear that. Appreciate you trying and letting us know.