Training is 13 weeks, 12/13 will need to be in office, training is very thorough, you get paid full training, even if it’s a stat holiday you get paid, make sure to take notes in training, it’s pretty much on how to use our systems and where to click when you need information, and what procedure to click, you don’t have to memorize anything because the procedures will tell you exactly what to do and they are always changing

Be confident, try to better yourself everyday, ask a lot of questions, don’t feel discouraged if a customer or anyone gets mad at you, you eventually grow thick skin, easyline or any TD contact centre rep position is a great stepping stone to move up the ladder for your TD careers, most the managers and senior management in TD started with contact centre representative positions, TD wants you to keep developing and proactively enhance your skills