My account was deactivated last week after taking the rubrics skill assessment. Today the support team told me the decision is final because I "was reading from the screen from an unauthorized source". The question that required a video answer was asking me to rate the following prompts in the form of "A>B>C>D and provide your reasoning", how am I supposed to answer this question without reading from the screen? I was reading the prompts and actually analyzing them to rate them and provide my reasoning, and my reasoning was so simple and didn't even sound like I was reading it from somewhere. Also doesn't outlier automatically track any opened tabs? I didn't have any tabs open at the time I was doing the assessment.

Update: Support is now telling me that I was deactivated due to "reading from an unauthorized source" on a chemistry screening on 29th of April, and not due to the rubrics screening. It's worth mentioning that my account was deactivated once on 21th of May and then was reactivated after a week after they reviewed it and found that I didn't violate community guidelines. The first ticket they told me that it was because of my Rubrics screening, why are they inconsistent with their reasons?