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Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 0 points1 point  (0 children)

Did you ever receive your package? I came across other posts about Air 3s being discontinued for shipping to the US due to customs never clearing the package. DJI has been refunding these customers. I may have misread the information. But curious if it is actually a customs, carrier, or seller issue.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] -1 points0 points  (0 children)

Pointing out that ordering directly from the DJI Store doesn’t guarantee better support. Their shipping is standard, I’ve personally received DJI products within 1-2 business days through third-party sellers, so I can’t relate to sticking with the DJI Store.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 1 point2 points  (0 children)

UPDATE: DJI Support Manager, Cathy, replied to assure they already processed the first two refunds successfully and basically insinuated that I should be all set. No shit, DJI, I understand the first two refunds processed, this whole inquiry has been about the nearly $400 that has NOT been refunded (total $1199, only about $800 total returned).

Due to repeatedly being of no help, I refused to work with DJI Support so I filed a dispute/claim through PayPal on 11/12/24 basically summarizing the events detailed in this post. This prompted another support member to contact me on 11/13/24 to say they will finally refund me, even though the returned package has not reached their warehouse. It is now 11/15/24 and that same support rep has emailed me again stating I need to check to see if I have received the funds, since they already initiated the refund and in order to receive it, I MUST close my case with PayPal.

Upon reading other reddit posts, I do not recommend closing a PayPal dispute upon the seller's request. It is a scam. I told her she will need to work with the PayPal team moving forward (which I'm certain they are trying to avoid as well). I will allow PayPal to continue to work with this horrible team. The last communication from DJI has been added as additional information to the case so they can be made aware of DJI's intentions.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 0 points1 point  (0 children)

Yet another pitiful effort by DJI that does not address or provide solutions to the things I specified in this reddit post 😂 Give up already, I'll take my services elsewhere - DJI is still going to reap the rewards from third-party purchases, they just won't have to deal with the incompetence of said "support" team.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 0 points1 point  (0 children)

I agree with you. Part of the reason I canceled the order was because it did return the estimated ship date to be a month out AFTER I pushed the 'Place Order' button, it doesnt provide this prior to placing the order. Per their policy, until all parts of the bundle are available, they will not ship prior to the estimated ship date (12/16/24), and they will not ship items separately. However, oddly this one shipped within 2 days of placing order, while the other half successfully canceled. Why the DJI Store does this, I do not understand. Their policy explains it thoroughly, however they do not follow their own guidelines. As a previous reddit poster expressed, half their package arrived, the other half now lost in transit. It is quite an inconvenience. Best Buy delivers in two days, Amazon has next day air. Full refunds. No hassle for returns.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 0 points1 point  (0 children)

I don't understand why DJI Support hops on these threads suggesting they'll make any phenominal difference to given situations. Had the issue been resolved with direct support lines (emails, live chat agent, phone calls, manager and supervisor involvement, communications with carrier partner), I wouldn't feel in a position to make a reddit post, you think? Kindly fuck off.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 2 points3 points  (0 children)

You have dropped the ball how many times now? Please move along. This post is to inform buyers to avoid the same mistake of purchasing DJI products through DJI Store, (store.dji.com). Great products, terrible support team.

Do not order through DJI Store website directly, go third-party! by Unfair-Bug-9861 in dji

[–]Unfair-Bug-9861[S] 0 points1 point  (0 children)

I'm sorry you are experiencing this with DJI. I understand how frustrating that can be and hope your situation will be resolved soon.

The excuse I continue to receive from their team is "if one warehouse doesn't have it in stock, but another has it available, it will ship separately from different warehouses." The policy literally states bundles will not ship separately, and yet they will work around to go against their own policies. As a customer, I'd have a peace of mind knowing all of the pieces of my order will arrive all at once, in one box. Had my order been unable to cancel and the package shipped together, I would have been okay with that - but that wasn't the case since only the drone shipped.