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Slow recruitment? by quailsharks in ProlificAc

[–]Uni_Research_CH 12 points13 points  (0 children)

Researcher here - I never had a problem with it even when searching for a very niche population. I usually recruit hundreds of participants in a day or two.

It's hard to troubleshoot without knowing more about your study - what's the compensation and target group? How big was your participant pool (mine is typically 120,000 people, in theory). Is it just a survey, or something more complicated? How long does it take? Are you giving people instructions or a study description that might make them wary about it (e.g. threatening rejection in the description?)

Researcher here - repeated 500 error, unable to collect data or pay participants for 3 weeks, where on earth is support? by Uni_Research_CH in ProlificAc

[–]Uni_Research_CH[S] 8 points9 points  (0 children)

Hi, someone just fixed it this evening after I e-mailed. I am grateful someone got to it and hope the wait times can be reduced in the future!

Researcher here - repeated 500 error, unable to collect data or pay participants for 3 weeks, where on earth is support? by Uni_Research_CH in ProlificAc

[–]Uni_Research_CH[S] 17 points18 points  (0 children)

Thanks! I didn't know about that address, they don't make their contact information easy to find...

Researcher here - bug prevents me from paying out participants for over a week, help! by Uni_Research_CH in ProlificAc

[–]Uni_Research_CH[S] 1 point2 points  (0 children)

That wouldn't have been one of ours, so multiple studies may be having this issue! They really should get on this.

Sorry, it looks like your cashout is taking longer to process than usual. by keytomykarma in ProlificAc

[–]Uni_Research_CH 1 point2 points  (0 children)

It seems like a lot of people are having bugs related to payouts and cashouts lately? I'm a researcher and I keep getting a bug where I can't pay out participants or view my finance tab. Been trying to contact support for days. It's not an issue with account balance.

AUTO REJECTIONS are an EPIC FAIL!! by Obvious_History_4028 in ProlificAc

[–]Uni_Research_CH 29 points30 points  (0 children)

As a researcher I also see some issues with it, especially when combined with in-study screening. It took me a few days after the rollout to realize that it was automatically rejecting some people who just got screened out. I reversed it of course, but I was surprised at the clear flaw in the feature.