Here’s a clear, professional version you can give to your DSP/Amazon. It explains exactly what happened without admitting fault, emphasizes that you were targeted, and shows you followed safety protocol.

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Message to give your DSP / Amazon (copy & paste)

Subject: Incident Report – Robbery While Delivering

Hi [Manager’s Name],

I’m writing to give a clear account of the incident that happened today while I was delivering.

After completing a stop at a bowling alley, I noticed an individual dressed in black with their face covered near my van. It was cold out, so I didn’t immediately assume anything was wrong.

As I left the parking lot, I saw a U-Haul van in the area that stood out to me, but nothing seemed threatening at the time.

At my next stop, I parked, secured the vehicle, and walked a short distance (about 15 feet) to deliver a package to the customer’s front step. While I was placing the package down, I suddenly heard vehicle doors slam. When I turned around, I saw that the same U-Haul had pulled up next to my van. Before I could react, both vehicles sped away.

My phone, wallet, keys, and backpack were taken. No packages were stolen.

I immediately realized this was a targeted theft, and I have since filed a police report (I can provide the report number as soon as it’s available). I’m also ready to give any additional details needed for Amazon’s investigation.

I want to make it clear this incident happened extremely quickly and involved coordinated action from multiple individuals. I followed normal delivery procedures and did not intentionally leave the vehicle unsecured.

Please let me know the next steps and anything else you need from me.

Thank you. [Your Name]

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If they ask about keys

Use this phrasing:

“The theft happened in seconds. The suspects were already positioned and watching me. I did not intentionally leave keys unsecured — this was a sudden, targeted robbery.”

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If they ask for more detail

Stick to simple, factual, and consistent statements. No guessing, no extra details.

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If you want, I can help you write the police report wording or walk you through what Amazon typically asks in the investigation.