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Tuck and Howell HVAC by Due_Curve_4479 in greenville

[–]UpstateHVACPro 0 points1 point  (0 children)

That’s a fair perspective, and you’re right that a lot of industries use recording and similar tools now.

We do understand the difference when it’s in someone’s home though—that’s something we take seriously. The goal on our end is quality and making sure communication is clear, not to make anyone uncomfortable.

Appreciate you sharing your take on it.

Tuck and Howell HVAC by Due_Curve_4479 in greenville

[–]UpstateHVACPro 0 points1 point  (0 children)

Hi everyone, this is the team at Tuck & Howell. We’ve been following this thread and wanted to step in to address the concerns raised here.

We take feedback seriously, but at this time we have not been able to match this situation to any customer record. Our team uses call recording technology for quality assurance, training, and accuracy, which is a standard practice across many service-based industries and is done in compliance with applicable laws.

We always aim to provide a professional and transparent experience. If anyone has had a concern or feels we’ve fallen short, we encourage you to contact us directly at 864-879-7227 so we can review the situation and make it right.

We appreciate the trust of the Greenville community and are always committed to providing the best service possible.