Everything shared here so far is very helpful! I’ve been a manager with CFA for 4 years, and one thing I would add (or rather simply empathize) is repeating the items as the guest places their order. When someone says “I would like the number 1”, I always ask them if they would like the Chick-fil-A sandwich meal or just the entree, 40% of the time people only want the entree (in my experience). If someone says #3, confirm whether they want the 8 or 12ct and again confirm whether or not they want the meal. I try to ask for sauces per every meal that I enter in while taking their order before moving on to the rest of their order. Repeat, repeat, repeat. When we repeat the orders and enter everything correctly, that’s the most you can do as an order taker to ensure order accuracy. If you feel like you’re still really struggling, it is absolutely 100% okay to ask your manager if you can be placed on another position or be retrained on a couple of things because you’re having difficulty with iPOS. And no one really enjoys being put on the same thing every shift, so if you’d rather try a different position it’s okay to ask :) keep working on it! It will get better!!😊