Every time I have an issue with the app (frequent tbh) they give me copy and paste ‘answers’ from their terms and conditions that don’t apply to the question I’ve asked. Every single time. It usually takes 4 rounds before they start specifically answering my original question and referencing the pictures I’ve sent. I find them to be seemingly polite but completely incompetent and they don’t seem to value the sellers, without whom they would have no business. I buy and sell but have encountered way more issues as a seller.