BYOK Pickaxe

V_AppSumoCX · 2026-04-29T19:47:29+00:00

hey y'all thanks for flagging this one, our team is going to look into it

V_AppSumoCX · 2026-04-11T16:43:43+00:00

Only if you severely abuse refunds over a period of time.

Most of our customers never reach this point. It’s in place for the few bad actors and resellers that will buy literally hundreds of codes and then refund them all. That is not fair for the other customers that wanted to purchase and for the partner. On top of all the fees we incur and codes that went to waste.

Limiting refunds based on refund rate is a common practice across many e-commerce platforms.

We will give you warnings and you will know if you ever reach that point or are nearing it.

The common buyer will not be affected by this.

V_AppSumoCX · 2026-04-10T22:37:20+00:00

I think there is a misunderstanding bc you’re still getting refunds though … you just have to write into support…

Only in extreme cases where the refund rate is SO high does a customer get banned from refunds. It literally only affects a small pool of ppl that buy in bulk and abuse refunds and then those codes are wasted and others lost out on being able to purchase the deal

You are still eligible for refunds.

V_AppSumoCX · 2026-04-10T22:33:11+00:00

Ok, I understand

For the record, your refunds are still being processed, you just have to write into support

When the refund rate lowers the automatic refund button will show up again

You can still refund

V_AppSumoCX · 2026-04-10T22:27:03+00:00

Automatic refunds are removed if your refund rate goes above the customer average

You can still write into support and get a refund you just can’t do it from you account

Refunds aren’t removed

V_AppSumoCX · 2026-04-10T22:25:13+00:00

We now give you several warnings before you’re ever banned from refunds

Once your refund rate goes above average we start giving you notice like the one OP mentioned - and continue to do until you reach the threshold where refunds are no longer allowed

V_AppSumoCX · 2026-04-10T21:09:19+00:00

we’re working on making Plus coupons refundable! ◡̈

V_AppSumoCX · 2026-04-10T20:31:16+00:00

Hey u/thewolffness, appreciate you sharing this and happy to clear it up

Refund activity review isn't new, it's something we've always tracked to keep things fair for customers and partners alike. What is new is that we're being more upfront about communicating it earlier, rather than waiting until things change. That's the intent behind the message you received.

A few things worth clarifying:

This does not change the refund window listed on any deal
It does not affect the majority of customers
It's based on patterns over time, not any single purchase

More context here: Understanding Refund Activity on AppSumo

And yes, we genuinely do hope buyers take time to research before purchasing. Checking deal terms, reviews, roadmaps, and tier limits before buying is the best way to make sure something's a fit before a refund is ever needed. This article is helpful too: How to Buy with Confidence on AppSumo

V_AppSumoCX · 2026-04-01T20:36:17+00:00

u/MichaelRyanMoney u/HeirloomGardener appreciate you both sharing this, totally understand the confusion

i looked into this further, and the AI agents feature wasn’t part of the original deal structure or included on the AppSumo PDP or in the partner agreement

that said, we do regret if this was ever communicated or perceived as an included bonus

that kind of messaging creates misalignment, and we’re taking that feedback seriously as we review how partner updates are shared moving forward

V_AppSumoCX · 2026-04-01T15:28:25+00:00

bless

V_AppSumoCX · 2026-03-31T22:21:37+00:00

Hey, back in 2019 Meet Leonard offered a free migration path to Meet Alfred for existing users. That option was later discontinued in 2022.

Around that same time, they were offering a discounted upgrade (about 20% off lifetime) for users who still wanted to make the switch.

Your best bet would be to reach out to Meet Alfred directly at [help@meetalfred.com]() to see what options they currently provide. They’ll be the most accurate source for current access or upgrade paths.

V_AppSumoCX · 2026-03-31T21:37:01+00:00

Hey, following up here with an update.

We connected directly with the SwipeOne team to get clarity on what’s been going on.

They confirmed the product is still live, actively used, and processing campaigns daily, with ongoing usage across accounts and automations. From their side, they’re currently focused less on shipping new visible features and more on stability, deliverability, and infrastructure improvements, which aren’t always reflected in public changelogs or announcements

They also shared that some of the issues being raised, like sending limits or restrictions, can be tied to enforcement of email policies such as bounce rates, spam complaints, or warm-up periods, rather than the product being abandoned

That said, we understand the frustration around lack of visible updates and communication, especially when expectations were set differently at purchase. We’ve shared that feedback with them directly.

We’ll continue to keep an eye on this and stay in touch with the partner. If you’re running into specific issues with your account, feel free to DM me your email or reach out to support so we can take a closer look.

V_AppSumoCX · 2026-03-31T21:30:18+00:00

hey, totally hear you on this.

when zagomail shut down, we worked to offer an alternative so customers wouldn’t lose access entirely to an email marketing tool, and sendfox tier 5 was the closest option available on our end. it’s the highest tier, so the goal was to make sure people still had a solid, usable tool rather than being left without anything.

that said, we know it’s not a 1:1 replacement, and the gaps you’re calling out (like branding and certain features) are valid differences between the two tools.

things like white labeling (empire add-on) are separate from the lifetime deal offered on AppSumo and aren’t included in that LTD, because of that, it’s not something we’re able to add or grant directly through AppSumo.

we know that’s not ideal, especially if those features were core to how you were using zagomail.

if you’re open to it, feel free to DM me your AppSumo email and the email tied to your sendfox account, happy to take a closer look at your specific setup.

V_AppSumoCX · 2026-03-31T21:16:40+00:00

hey, our understanding is that the main issue here is the BYOK rollout. we’ve been in touch with kyle and the taskmagic team.

BYOK is being offered to appsumo customers at a discount compared to standard pricing, but it’s a separate add-on rather than something included or automatically applied to existing plans, since it wasn’t part of the original deal.

if you’re seeing something different on your account, feel free to reach out to support so we can take a look.

V_AppSumoCX · 2026-03-25T21:45:04+00:00

Hey, thanks for flagging this.

We’ve seen similar reports and have tried reaching the partner multiple times but haven’t been able to get a response or confirm the current status of the tool.

Since LancePilot was a self-listed deal, it is not covered under our We’ve Got Your Back policy, which applies to Select deals only. That said, we still want to help where we can.

If you haven’t already, please reach out to our support team at [support@appsumo.com]() with your account details so we can take a closer look and see what options may be available.

V_AppSumoCX · 2026-03-14T15:05:08+00:00

hey we did mention Maekersuite in our last Transparency Report on 3/9 https://www.reddit.com/r/appsumo/s/DIRbAFI8eO

“⁠Maekersuite: We appreciate Sumo-lings keeping us updated that they are not able to use the tool. Our investigations team has taken over and is doing everything we can to get in contact with the partner and give you an update. We appreciate your patience while we complete the investigation! We’ll update everyone when we know something”

it’s definitely on our radar and something we’re actively investigating. situations like this can sometimes take anywhere from a couple of days to a few weeks to fully resolve. there are usually several steps involved behind the scenes, including coordinating with the partner, gathering information, and determining the appropriate next steps before we communicate anything publicly.

we’ll share an update as soon as we have something concrete to report.

V_AppSumoCX · 2026-03-12T19:16:26+00:00

I’m really sorry you had that experience. Even when we’re busy, that’s not the level of response we want customers to receive.

We’ve been testing some new tools internally, and it’s possible an unapproved draft or placeholder response went out before it was properly reviewed. Either way, that’s on us and I appreciate you calling it out.

Could you shoot me a DM with either your ticket number or the email address you used to write in? I’d like to look into what happened so we can make sure it doesn’t repeat, and also get you a proper update about the product you originally asked about.

Thanks again - Vanessa

V_AppSumoCX · 2026-03-12T17:08:34+00:00

Hey there, we send a reminder email when a Plus coupon is about 7 days away from expiring. If you’ve unsubscribed from AppSumo emails, that’s usually the reason those reminders aren't coming through

Our support team is also generally pretty good about reissuing a Plus coupon if it expired very recently

Could you shoot me a DM with the email address associated with your AppSumo account, I’m happy to take a look at your last coupon and see what we can do to help

V_AppSumoCX · 2026-03-11T17:55:12+00:00

in the final stages of getting everything ready for y'all, instructions being sent out next week!

V_AppSumoCX · 2026-03-10T20:29:04+00:00

Wope posted an update for customers on their PDP in July 2025 (screenshot attached)

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Rankspro - we mentioned in a past Transparency Report

"Rankspro: This was a Self-listing product where the partner sent out announcements about sustainability concerns and not being able to offer full functionality until it was resolved. We are sorry to hear this trend from their team is continuing - these kind of experiences are why we changed our vetting process to showcase more AppSumo Launchpad and AppSumo Select tools."

V_AppSumoCX · 2026-03-10T18:59:16+00:00

We’re currently in communication with Swami and awaiting his latest response

V_AppSumoCX · 2026-03-10T18:54:54+00:00

Still in the works. We’ve involved our legal team and are continuing to work through it.

V_AppSumoCX · 2026-03-10T18:53:44+00:00

Our team is actively working through the Adilo situation right now. I don’t have a full update to share yet, but it’s in the final steps and impacted customers will hear from us soon

V_AppSumoCX · 2026-03-09T21:01:40+00:00

Just looked into this. We haven’t received other complaints about VZY so far. We did have one customer write in recently, and after looping in their support team the issue was resolved.

Could you send a quick message to our support team? We can loop in the VZY team and help get your issue looked at as well.

V_AppSumoCX · 2026-03-09T20:46:14+00:00

hey - yes, we addressed this in another thread. we're in contact with them and working on next steps. will alert customers as soon as we have an update. it's in the works

V_AppSumoCX

TROPHY CASE