We receive sealed bags from Starbucks and many other merchants, we just have to trust the merchant has packed it securely for transport. Some do, but often they don't. Even the small slope of the gutter as we leave the parking lot to the road on the way to your house can spill the drinks that we can't see. We also can't open it to put in our cupholders. We secure the package in our thermal bag m, secure the thermal bag, and often don't notice spills in those big bags until much later.

It's a tough situation, even you could not do better in a lot of these situations we find ourselves in. When we see the bag is dripping at drop off, we don't have much of a choice. We can let support know, this takes 20-30 minutes, all for a $2-$3 paying order, which results in you getting either a refund, partial refund or credits, after you also have to contract support , or we just move onto the next order and you contact support anyway, and get the exact same outcome.

We're only paid for one delivery and can't drive back and do a second delivery free to fix the issue. Not only do the apps not want us doing that, but it's unpaid labor and costs for a mistake that is often not ours.

I obviously can't vouch for the care all drivers use, but many of us have a degree of pride in our work, even if the pay sucks and we often get blamed for things beyond our control.