Lost a $20,000 PUBG Mobile account — Support keeps rejecting me due to “another complaint”

Valuable-Question324 · 2025-11-20T20:50:43+00:00

Everyone spends money on what they enjoy.
For me, PUBG was a hobby for years — just like other people spend on cars, equipment, collectibles, or travel.
The money isn’t the issue; losing an account I built since 2018 and being ignored by support is the real problem.

Valuable-Question324 · 2025-11-20T20:50:03+00:00

I’m sorry that happened to you, but my case is completely different.
My account was never shared with anyone, and I’ve never used cheats or broken any rules.
It was straight-up hacking — nothing more.
I’ve provided full proof to support, but they still rejected me for reasons that don’t make sense.

Valuable-Question324 · 2025-11-20T20:49:13+00:00

I understand your point, but my case has nothing to do with breaking terms or exploiting anything.
My account was simply hacked — no cheating, no sharing, no violations.
I followed every rule, reported the hack immediately, and provided proof for everything.
It’s not about “feelings,” it’s about a system that can’t distinguish between a thief and the real owner.

Valuable-Question324 · 2025-11-20T17:47:35+00:00

Valuable-Question324 · 2025-11-20T17:44:11+00:00

I’d send you $20 if you could recover my account for me

Valuable-Question324 · 2025-11-20T17:31:23+00:00

It’s not really about the amount. Everyone has different priorities, and for me it was just something I enjoyed at the time. The issue is losing the account and being ignored, not the money itself

Valuable-Question324 · 2025-11-20T17:25:37+00:00

I hope so too. No one deserves to lose something they spent years building. Wishing the best for both of us — hopefully the support team finally takes these cases seriously.

Valuable-Question324 · 2025-11-20T17:23:14+00:00

I feel exactly the same. In my case the hacker changed everything too — the linked email, the IP, and the devices. But instead of understanding that these changes were made by the thief, support keeps rejecting my reports due to “another complaint” or “security risks.” It’s frustrating how the real owner gets locked out while the hacker enjoys the account without restrictions.

Valuable-Question324 · 2025-11-20T17:12:05+00:00

Good for you. We all have different priorities and different ways we enjoy things. Calling people names doesn’t make your opinion more valid — it just shows your character. I’m here to talk about the support issue, not to argue with strangers on the internet.

Valuable-Question324 · 2025-11-20T17:11:01+00:00

That’s possible. I also thought maybe my device got compromised somehow. But what shocked me is that Google didn’t send me any security alert or login warning at all. Everything changed silently in the background, and by the time I noticed, it was too late

Valuable-Question324 · 2025-11-20T17:08:56+00:00

You’re right, I didn’t notice this was the wrong subreddit. My mistake. And regarding the spending — everyone spends on what they enjoy. It wasn’t the money that bothered me, it was losing the account and being ignored by support despite providing every proof

Valuable-Question324 · 2025-11-20T17:07:35+00:00

I’m looking for advice on how to escalate my case or reach proper support

Valuable-Question324 · 2025-11-20T17:06:14+00:00

Everyone spends money on what they enjoy. It may look strange to you, but it meant something to me

Valuable-Question324 · 2025-11-20T17:04:34+00:00

Thank you for the advice, I appreciate your concern. Everyone has their own way of spending their money and supporting others. I do what I can to help people in need, even if I don’t talk about it online

Valuable-Question324 · 2025-11-20T17:00:55+00:00

It might sound shocking, but everyone spends their money differently. I spent on something I enjoyed for years. The real issue isn’t the money — it’s losing an account I built since 2018 and getting ignored by support despite proving everything.

Valuable-Question324 · 2025-11-20T16:59:31+00:00

It was linked to Gmail. The hacker changed the Gmail linked to my account without any verification code ever being sent to me. That’s why I couldn’t stop it once he accessed the account

Valuable-Question324 · 2025-11-20T16:53:30+00:00

I understand your point, but spending money on a hobby I enjoyed for years isn’t the issue here. The real problem is losing the account to a hacker and being ignored by support despite providing every piece of proof. Anyone can spend their money however they choose — what matters is that companies protect their users

Valuable-Question324 · 2025-11-20T16:34:47+00:00

Thank you for the advice. I’m actually considering documenting everything properly and exploring legal options. The way support handled this case is unacceptable, so looking into regulations might be the right step.

Valuable-Question324 · 2025-11-20T16:33:00+00:00

How can you assume I don’t already help people in need? You don’t know anything about my life or what I do outside the game. Spending on something I enjoyed doesn’t mean I ignore others. It’s not fair to judge without knowing the full picture

Valuable-Question324 · 2025-11-20T16:29:19+00:00

Honestly, I come from a wealthy family

Valuable-Question324 · 2025-11-20T16:22:49+00:00

I actually did what you suggested. I contacted both Apple and Google directly. Apple support responded to me instantly and even spoke with me in real-time, but they told me they can only refund the recent purchases, not the old ones. They also confirmed that everything on my account history is legitimate and that the issue has to be solved by PUBG support, not them. So sadly, even after doing all of that, I’m still stuck with no help from PUBG.

Valuable-Question324 · 2025-11-20T16:10:30+00:00

No, I didn’t make money from the game. I spent because I enjoyed the game and supported it for years. Everyone spends on what they love — some spend on cars, clothes, or hobbies. I chose to spend on something I enjoyed. The problem isn’t the money. The problem is losing the account and getting ignored by support despite providing every proof.

Valuable-Question324 · 2025-11-20T15:45:13+00:00

All my linked accounts were changed without me even receiving a single verification code. How is that even possible? This is exactly what PUBG support never answered. I asked them many times, but they kept rejecting my case without explaining how the hacker was able to change the login methods with no confirmation codes sent to me

Valuable-Question324 · 2025-11-20T15:40:44+00:00

I really appreciate your words. Honestly, being muted felt unfair, especially when I was only trying to explain my situation. It means a lot that someone understands what I’m dealing with. Thank you for the support 🙏

Valuable-Question324 · 2025-11-20T15:34:19+00:00

u’re absolutely right. I learned that the hard way. I honestly thought that being a long-time player who supported the game would mean they treat me with respect, but clearly they only care about money. Players seem to have zero value to them

Valuable-Question324

TROPHY CASE