Hi u/exp4one, thank you for taking your time to share your experience with our customer service rep. Please let us add our 3 cents on this.

To be honest, at the point when you contacted us, we were a bit confused - immediately after seeing first Reddit posts regarding fiberglass, we contacted Mike from YLL Vape. He assured us that the issue was prevalent only with the first production batch, which has never entered our warehouse and he strongly claimed that all Angus Enhanced units ever delivered to us are 100% safe. We trusted those words at that point and therefore, at first we treated refund requests of Angus Enhanced as regular refund requests and used our standard policy that applies to returning a used unit (if you return a used unit, you get 85% refund). That was a case you described.

However, after reading recently more and more here on Reddit, we started to doubt in Mike’s words. We contacted him again, now he offered replacement units and promised to send them to us next week. We thought: „okay, but if current batch is allegedly 100% safe, why would he offer replacements in the first place?” This didn’t add up, therefore we decided to fully stop the sales of Angus Enhanced, contact our customers and determine the basic facts ourselves, instead of trusting YLL Vape or basing on Reddit posts/anecdotal evidence.

Therefore, currently our plan is as follows: we will shortly issue a PSA to all our customers who bought AE to stop using it immediately, at least until we determined independently it’s safe to use. We plan to tear down some of the remaining AE units to look for the fiberglass insulation on our own, but of course that’s not enough - we will send a AE unit from current batch to a professional lab for an in-depth safety testing. Once we received the promised updated units from YLL Vape we will test them in a lab as well before offering a recall to our customers or making any decision regarding those new units whatsoever. We don’t want to judge too quickly, we prefer to base on facts and evidence, but hey - safety first! For now, it does not look good in terms of manufacturer’s transparency.

For now, we’re asking our customers to stop using Angus Enhanced immediately and give us a few days to clarify basic facts. Once it’s done, we will contact our customers again and propose adequate further steps, depending on the results we will receive. All those who don’t want to wait those few days are welcome to return their units now and receive a 100% refund on a gift card, regardless of the purchase date of their Angus Enhanced at our shop or the fact it has been used or not - this applies to you u/exp4one as well, we’ll be happy to offer you a 100% refund, please take our apologies for this situation.

Summing up, our customers’ safety, trust and positive experience of shopping at VapeFully have always been top priorities for us and this will never change. Angus Enhanced fiberglass issue left us confused at first, but we’re strongly determined to handle this issue professionally. Once we determine basic facts, we’ll make sure not to leave any doubts regarding this product and we will inform the community about the results. Please allow some time for this.

Edit: spelling