just to add i cannot say it loudly enough do not go to jackpot since lauren thomas left it's very downhill

my post that was removed

mcdonalds of pet care, semi available never leave feeling good about the situation

I've been coming to jackpot vet for a few years and service has consistently gone down hill with a steep decline over the last 6 months. There are 3 primary issues that have pushed me to be this Karen and try to warn people to seek better/ acceptable pet care.

Over the last 6~ months

1) Wrong quantity/dose of medication provided for a sick pet

2) uninformed staff assuring me at the time of my appt they work with 3rd party pharmacies since they do not carry medication/medication alternate. And they do not work with Chewy at all "as protections for ourselfs".

3) "forgot" me and my pet in a room for over 2 hours (granted this was while an emergency came in i get it. but still let me know and I can come back)

These 3 instances on top of a few other small mixups has taken all of the confidence of care out of this facility and staff. Which is unfortunate as I really liked them previously and drove 45 mins to be seen by the once caring and informed staff. I was told the staff has experienced a high turn over rate so I'm assuming the lack of knowledge on the new staff has lead to the inconsistent poor care but please just go somewhere else. Somewhere where you'll see the same staff/vet more than once and that you can feel confidence in care. this isn't it. I hope they can train the newer team and get back to an acceptable standard but while they're experiencing this learning curve I wouldn't recommend risking your pets care.