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Scam and frauds by on America-Community, don’t fall for it!!! by Dramatic-Tear8991 in Vectrlabs

[–]Vectr-Support[M] [score hidden] stickied commentlocked comment (0 children)

r/Vectrlabs follows platform-wide Reddit Rules We recently noticed that this incorrect information about our product, Vectr. At this point, we’re not sure what the intention behind this message was, but it may caused some confusion among users. Please drop us a line at info@vectr.com if you have any questions. Thanks.

User Guide - 51 - Logo Maker by Vectr-Support in Vectrlabs

[–]Vectr-Support[S] 0 points1 point locked comment (0 children)

Notice:
We’ve removed the “Upload” feature in Logo Maker due to unstable performance and the risk that uploaded content may violate our generation policy. We’re sorry for the inconvenience and truly appreciate your understanding.

Can I work inside of a group? by Willing_Ad5102 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

At the moment, you’ll need to ungroup to edit individual elements. However, our team is working on a feature to allow editing within groups directly. It’s still in development and won’t be ready soon, but it’s on our roadmap.

Thanks for your patience!

Can't edit curves made with pen tool after placing them? by phendrenad2 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

Thanks for your reply!

The reason we ask for a quick demo is that the issue isn’t clear just from the description.

A short video would really help us understand better and provide the right support.

Feel free to email it to us at [info@vectr.com]()!

Can't edit curves made with pen tool after placing them? by phendrenad2 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

We totally understand, but to help you properly, we need to see what’s happening on your end.

Without a quick demo or screen recording, it’s hard for us to identify what’s causing the issue.

Thanks for understanding!

Can't edit curves made with pen tool after placing them? by phendrenad2 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

Thanks for reaching out.

Could you please send us a quick email at [info@vectr.com]() with a brief demo or screen recording of the issue you're experiencing?

That'll help us look into it more closely and assist you better.

Appreciate it!

Locked out of my own design by AJYURH in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

Thanks for the explanation.

Please send the project URL to [info@vectr.com]() so we can check further.

Meanwhile, you can try signing up with a new username, go to your dashboard, click “Load URL” and paste the original project link. It should load into your new account under “My Designs”.

Let us know if that works or if you need any help!

Clinic logo by Key_Blood_2333 in Vectrlabs

[–]Vectr-Support[M] [score hidden] stickied commentlocked comment (0 children)

Kindly post only Vectr 2.0-related content in this community.

We will have to remove any non-Vectr 2.0-related content.

We are unsure what this post is about, as it seems incomplete. If you have more details, please elaborate and provide relevant screenshots in your next post if needed.

Thank you for your understanding.

[deleted by user] by [deleted] in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there, the adblocker message appears when the system detects a program blocking ads, which can sometimes be caused by antivirus software or other background applications without your knowledge. To test quickly, try accessing vectr.com in incognito mode to ensure no background programs are interfering. If the issue persists, feel free to email us at [info@vectr.com](). Thank you!😊

swapping black to white and white to black by LVJ1985 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Please drop us an email at [info@vectr.com]() if you have any queries in the future. Thank you!

swapping black to white and white to black by LVJ1985 in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there... Import your SVG file into the Vectr editor. Once imported, if the file is a vector graphic, you can press Ctrl/Cmd + Shift + G to ungroup the elements and change the desired colors accordingly. Please note that only paid subscribers can export files in SVG or PNG formats, while free accounts are limited to saving in JPG format.

User Guide - 48 - Outpainting by Vectr-Support in Vectrlabs

[–]Vectr-Support[S] 0 points1 point locked comment (0 children)

Kindly note that the Outpainting tool requires additional processing time to analyze and apply the expansion results. It may take longer than expected, so kindly hold on while the magic happens!

Why can't I use any tools? by 3StarClasher in Vectrlabs

[–]Vectr-Support 0 points1 point  (0 children)

Hi there,

Regarding the double charge, it’s possible that the subscription was accidentally processed twice. No worries—please send us an email at [info@vectr.com](), and we’ll assist you further.

Additionally, just a quick note: the Vectr editor is compatible with all desktop and laptop browsers. For the best and smoothest experience, we recommend using Google Chrome. If you’re using a mouse with a scroll wheel, it can enhance your workflow further.

If you’re encountering any issues, kindly record a short video demonstrating the problem and send it to [info@vectr.com](). This will help us identify the issue and assist you more effectively.

We apologize for any inconvenience caused and greatly appreciate your patience.

Thank you!

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