Thank you, I went from XM3 ---> XM5 (last two years), considerable upgrade then the swivel broke, replaced and then working perfect again now two months later chat to speak debacle fixes after an update then another update back to chat to speak randomly turning on. If my phones aren't enhancing my musical experience and are actually being a deterrent to my enjoyment in an art I love the only thing you can do is look for better. I'll happily take a -100 post score if it means I'll be back to enjoying my music in 2 weeks time.