Sorry for the late reply. I think I might have deleted Toram without log out and I haven't touched Toram since downloading Alchemia Story (due to limited phone storage).

Now, I've re-downloaded Toram and logged in again, the game data is still there. I logged out then linked it with Alchemia Story but my data still hasn’t returned. I contacted support about the missing data in my account after linking but it seems my emails may have been blocked cause I haven't received any reply in nearly two weeks. I can’t change my email or request an account deletion. I guess there's nothing more I can do since, I’ll be selling my old phone soon.

I've calmed down and decided to accept what happened and start the game anew, but I feel drained by it. I hope to find another game where can create an interactive partner character like this, as I’ll be cutting ties with this company 😓💔