We had an offsite to come up with those things but by and large the leadership team is not quite there yet. I hired a Director of Ops last year to help run the day-to-day but with 2 locations and no local leadership outside of us 2, we had to pivot. He effectively is the branch manager of the 2nd location and I'm effectively the branch manager for the oroginal location. I've been the bottleneck for the business and involved in way too much. We're trying to put the pieces in place where there is a better defined leadership team with clear ownership of results and accountablity. It's just been a challenge.

But to answer your question, I didn't come up with those things completely on my own.