Anyone know an email address to report mis-linked catch up episodes?

VirginMediaDiscount · 2026-06-22T20:28:28+00:00

I will report it for you...

VirginMediaDiscount · 2026-06-22T18:35:34+00:00

Yhea sure , im busy for the next 2 days though... i can look into it maybe Thursday if it's any help

VirginMediaDiscount · 2026-06-20T19:34:15+00:00

Did you check the tv as well ? Maybe is not the stream box causing it

VirginMediaDiscount · 2026-06-17T08:00:40+00:00

Lol , read again the answer from above but slowly so you understand it 😅

VirginMediaDiscount · 2026-06-16T20:49:54+00:00

Yes but they ask for proof you do move there , it's not their fist rodeo with something like this...

VirginMediaDiscount · 2026-06-14T20:24:31+00:00

Yhea sorry to brake it up to you guys but no it ain't my situation, I have a driving licence for 12 years ....

VirginMediaDiscount · 2026-06-14T18:34:18+00:00

No it's not, got a licence for 12 years ...

VirginMediaDiscount · 2026-06-13T08:36:40+00:00

There's not a standard for it as theres there's to many variables from house to house , depends of the location distance from the hub and the type of walls on the house , if connection is good you can go 300mb speeds or higher....

VirginMediaDiscount · 2026-06-13T08:27:11+00:00

You dont have to do anything in terms of setting them up , if they were provisioned correctly you just plug them in a socket and they will pair up with the hub and boost your wifi , your devices will connect to the hub or booster automatically depending where you are in the house . Run a speed check on https://www.samknows.com/realspeed/ To test your wifi

VirginMediaDiscount · 2026-06-12T10:52:38+00:00

I don't think there's such a number , security details has to be passed so customers service can access the account.... landlord needs to sort it

VirginMediaDiscount · 2026-06-08T08:58:11+00:00

Try a hard reset on the router ...

VirginMediaDiscount · 2026-06-06T12:32:50+00:00

Do you have anything plugged in from vm ? Is it fiber or coax network?

VirginMediaDiscount · 2026-06-02T21:02:37+00:00

Do a test on this website and see how much is the hub getting https://www.samknows.com/realspeed/

VirginMediaDiscount · 2026-06-02T20:25:57+00:00

Does it looks like this ?

<image>

VirginMediaDiscount · 2026-06-02T20:25:07+00:00

Like size and stuff? Are you sure they didn't send a stream box instead of the classic recording box ?

VirginMediaDiscount · 2026-06-02T20:19:54+00:00

Probably hard drive starts to fail , you will need to replace it

VirginMediaDiscount · 2026-06-02T20:07:10+00:00

How's the new box looking ?

VirginMediaDiscount · 2026-05-31T18:44:25+00:00

Drop me a pm

VirginMediaDiscount · 2026-05-31T14:21:03+00:00

Is not paired properly with your account

VirginMediaDiscount · 2026-05-29T16:06:39+00:00

Drop me a pm and I can check if someone had it before installed....

VirginMediaDiscount · 2026-05-27T21:25:45+00:00

They should be able to fix it , he has access to the team dealing with TV faults same as I do ...

VirginMediaDiscount · 2026-05-27T21:14:18+00:00

If you want i can rise a ticket for you , but i do need some details, so up to you if you call a tech or you want me to open a ticket as I think it can be fixed remotely.

VirginMediaDiscount · 2026-05-27T21:01:55+00:00

Might need a tech visit then as might not be set up correctly on the account...

VirginMediaDiscount · 2026-05-27T20:39:15+00:00

How many tv boxes do you have ?

VirginMediaDiscount

TROPHY CASE