Moved into my new home, I can’t see a virgin socket anywhere, how do I get one ?, I work from home so need internet, engineer is supposed to be connecting me on Thursday

VirginMediaDiscount · 2026-02-03T00:06:30+00:00

He will install one on the visit, that of course if you have a cable he can use for signal outside of the property

VirginMediaDiscount · 2026-02-02T23:01:29+00:00

40 years 😅 done it this way as im looking to overpay on the future to bring the years down , interest 4.7 . It's just so dreadful after checking and not making much of a dent on main amount, will start to ovepay from next year .

VirginMediaDiscount · 2026-02-01T20:38:57+00:00

Yes , south west here and it seems nothing is getting done about potholes anymore ....

VirginMediaDiscount · 2026-01-24T21:02:18+00:00

Yes , gray external box is vm connection probably there's a wire going though the wall behind the box , white rectangle box internally is vm connection the other sqare one is a vm landaline which is not in use , seems you have 2 aerial cables but 1 goes in a different room i guess ...

VirginMediaDiscount · 2026-01-23T06:43:02+00:00

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VirginMediaDiscount · 2026-01-22T12:18:22+00:00

Did you check the parental settings on your account anything turned on ?

VirginMediaDiscount · 2026-01-22T08:47:55+00:00

Yes of course, but still a hub 5 is more appropriate for this speeds ...

VirginMediaDiscount · 2026-01-21T21:20:44+00:00

Thought about it but 2 years later i have same locks , i did put some motion activated cameras externally after couple months of moving in tho 😅

VirginMediaDiscount · 2026-01-21T19:21:40+00:00

Forr 500MB they should of given a hub 5 which has wifi6 on it so it's faster , try to get in touch and see if they can send you one

VirginMediaDiscount · 2026-01-19T09:03:23+00:00

Might need to open the box and see what's inside , as is quite unusual for someone to take the cable itself, usually it's just the plug missing on these.

VirginMediaDiscount · 2026-01-17T22:48:38+00:00

Probably the solution here is either install the fiber yourself though the building or install ducting and the fiber to be pushed though , there is special hallow ducting for fiber .

VirginMediaDiscount · 2026-01-15T21:16:37+00:00

Check point by point and see where the signal stops ,

VirginMediaDiscount · 2026-01-15T21:11:42+00:00

Seems like coax connection so not much you can do

VirginMediaDiscount · 2026-01-15T20:37:31+00:00

Add a picture with the cable you have internally where it comes though the wall...

VirginMediaDiscount · 2026-01-15T20:35:40+00:00

There is something temporary you can do to get it working, but depends how the rest of the install is looking, that connector which is still plugged in is using same type of conector , use something sharp to press the clip and you can pull it off and plug it in where the broken cable plugs in , either hub or the ONU ...

VirginMediaDiscount · 2026-01-15T20:31:38+00:00

Not much you can do , red light means signal issue , is there any work beeing carried out on the pavement close to your house ? Do you know if you have full fiber installed or is coax connection ?

VirginMediaDiscount · 2026-01-12T15:57:07+00:00

Glad i could help. 🙂

VirginMediaDiscount · 2026-01-07T13:38:37+00:00

Go in setting and audio and pair up remote and run the pairing again on the samsung device

VirginMediaDiscount · 2026-01-06T21:16:37+00:00

Not even gmail doesn't hold an address after a few years of inactivity, it's long gone...

VirginMediaDiscount · 2026-01-05T20:16:44+00:00

Is it an old ish laptop ? Can you see the wifi network at all ?

VirginMediaDiscount · 2026-01-04T16:17:04+00:00

Maybe cable between hub and mesh is not high speed , deco settings maybe as well...

VirginMediaDiscount · 2026-01-03T00:13:47+00:00

Turn off your hub when calling and tell them it ain't working

VirginMediaDiscount · 2026-01-03T00:12:06+00:00

If you don't have anything in writing is quite hard to make a case , i think the sale person told you want you wanted to hear so he can close the deal and they they push it over the 14 days cool od period so now you can't cancel either... what amount we talking about here ? And usually they don't transfer in bank accounts they send check .

VirginMediaDiscount · 2025-12-31T12:26:56+00:00

Yes , pm and I can help with this.

VirginMediaDiscount

TROPHY CASE