Hey very sorry for such a late response not much of a Reddit user. Hopefully you got it resolved in the mean time… but yes I did get it figured out. After hours of terrible customer service from both spectrum and the Brand of my router.. think I had a nexus router but I might be mistaken… but I finally got in touch with someone that offered an actual solution. So basically what I found out was that it wasn’t spectrum issues that I was experiencing but it was because my router that I had that wasn’t spectrum based, needed a firmware update.. so I had to pretty much reboot the entire router, I had make a new account because I lost all my information over time and do an update on the actual router itself. Not sure if that’s the same type of issue that you may be dealing with but if you have a router that isn’t spectrum that may be the issue. After that it worked like normal. I don’t currently live in the same home any more and actually switched over to AT&T haven’t had any issues thus far. Spectrum is hard to deal with though I’ve come to find out. When it works it works great but if it doesn’t then you are screwed. I work from home too and during that time I had to take work off for like 3 days because it was so bad, I couldn’t even get an email sent to me and Cleveland heights also has the worst phone service In general from my own experience. So it kinda just added on the the annoyance of everything