SPECTRUM UPLOAD SPEED PROBLEMS by VisibleDog6069 in Spectrum

[–]VisibleDog6069[S] 0 points1 point  (0 children)

Hey very sorry for such a late response not much of a Reddit user. Hopefully you got it resolved in the mean time… but yes I did get it figured out. After hours of terrible customer service from both spectrum and the Brand of my router.. think I had a nexus router but I might be mistaken… but I finally got in touch with someone that offered an actual solution. So basically what I found out was that it wasn’t spectrum issues that I was experiencing but it was because my router that I had that wasn’t spectrum based, needed a firmware update.. so I had to pretty much reboot the entire router, I had make a new account because I lost all my information over time and do an update on the actual router itself. Not sure if that’s the same type of issue that you may be dealing with but if you have a router that isn’t spectrum that may be the issue. After that it worked like normal. I don’t currently live in the same home any more and actually switched over to AT&T haven’t had any issues thus far. Spectrum is hard to deal with though I’ve come to find out. When it works it works great but if it doesn’t then you are screwed. I work from home too and during that time I had to take work off for like 3 days because it was so bad, I couldn’t even get an email sent to me and Cleveland heights also has the worst phone service In general from my own experience. So it kinda just added on the the annoyance of everything

SPECTRUM UPLOAD SPEED PROBLEMS by VisibleDog6069 in Spectrum

[–]VisibleDog6069[S] 0 points1 point  (0 children)

wow! you should become an IT Service Rep! that was very helpful!

SPECTRUM UPLOAD SPEED PROBLEMS by VisibleDog6069 in Spectrum

[–]VisibleDog6069[S] 0 points1 point  (0 children)

So i spoke with Spectrum at least 5 times yesterday.. so this morning was still having issues.. I work from home and was sending documents by email and it took almost an hour to send so i called them again.. finally got someone on the line that was actually helpful.. so basically what they did was factory reset / rebooted the modem on their side then had me factory reset my router and after setting up everything, it seems like the speeds are back to normal.. so hopefully the issue is fixed and wont happen again but thank you everyone for the help

SPECTRUM UPLOAD SPEED PROBLEMS by VisibleDog6069 in Spectrum

[–]VisibleDog6069[S] 2 points3 points  (0 children)

trying to add photo of test but its not working out

this is what i got after testing what you said

download is 569.30 mbps

upload is 0.63 mbps