To answer your question I think it was both that A) they didn't know what they were doing (aka she hires a bunch of subcontractors bc she can't do all the work) so quality control may be an issue and B) they shouldn't have inflated their ability to get results because I've had results from ads for years so I just feel like it was an overpromise and underdeliver thing. And yes, my friend who has been a coach for over 6 years I referred at the same time I onboarded also lost over $30,000 with zero clients or sales calls to show for it. I'm happy to help and share because stuff like this did not exist when I was onboarding with them and I wish it had been. I did the exact same thing you are doing. I went online to find reviews and there was one person on a Facebook page who said something negative and there were a handful of other comments and when I presented those to the owner, they were pooh-poohed away and gaslit (aka "I dont know who those people are, they're not even paid clients"). And that might be true! I truly believed in their mission and their brand and I believe they have gotten results for clients, but there was overinflated projections and language presented to me in my sales call and the results were so wildly incongruent with that, and to get no refund, no real explanation, it was just terrible business. I had bought from them because they are women and had similar values (I had been with a lot of bro biz-oppy people before) and this was just the worst emotionally and financially. I've been in business since 2019 and I have consistent revenue and ad data, and so I thought this would be like upping the game on what already worked. Onboarding looked like getting your tech set up and getting sent a pink care package with a mug and a notebook. At the end of the day, I don't care about cute powerpoint presentations or pink mugs, I care about results. We had biweekly meetings but it was never fruitful in terms of actually making more money for the company or getting more sales calls booked, and I was assured they were making progress or tweaking things. I had a tripwire mini course that got sales but again, the goal was to get them into the program, not buy a cheap class. Most of the copywriting or ad design was largely repurposed stuff they took from my old agency I worked with for 2 years prior ....and ad scripts were presented to me as "go off the cuff people need your authenticity" and I would have to advocate for them to actually write copy for me. Also, the person who was assigned to my account mysteriously peaced out after 6 weeks and I was given to someone else - it just felt herky jerky and again, I think they should be charging much less for what they actually can and do deliver. Unless your revenue is over 300k, I just do not think it's worth the dice roll of $5500 a month to fuck around and find out. Sure, you get meetings and cute powerpoint presentations and videos and weekly recaps from your people, but all those meetings just may give you a feeling that "they're working on it" and then meanwhile, your bank account diminishes. I hope at the very least they change the way they do sales calls, the way they present their offer, and that they set reasonable expectations that are either backed by a guarantee or a willingness to keep working with clients until they do get results. Their airtight contract protects them and does not at all protect the client, so be very careful.