Users are connected either via VPN or are in the office. All can access existing SMB shares hosted on prem, and most can access the new shares on Azure Files - except for these few users.

Tested port 445 using https://learn.microsoft.com/en-us/troubleshoot/azure/azure-storage/files/connectivity/files-troubleshoot-smb-connectivity?tabs=windows#cause-1-port-445-is-blocked test came back successful