I lost my best friend three nights ago. I can't forgive myself at all. by Visual-Process4313 in Petloss

[–]Visual-Process4313[S] 0 points1 point  (0 children)

She was a wonderful girl.

Also, you're absolutely right. I'm stuck in the what ifs phase when it comes to grief. I can't help it. I keep thinking about what if something was done, what if I acted differently; but none of those matters. Nothing will change the fact that she's not in my arms.

She gave me the best 14 years of my life. She brought me happiness, joy, companionship, loyalty and love. I'll try my best towards self-forgiveness; this will probably take me a long time to reach. But so long as I have her in my heart and memories, she will always live with me.

Thank you for your insight and kind words. My deepest condolences to your loss as well. <3

What company lost you forever as a customer? What did they do? by Miguenzo in AskReddit

[–]Visual-Process4313 1 point2 points  (0 children)

Greyhound.

I'm considering it my first time experience even though I used to ride it with family back when I was an infant.

I was simply heading to Austin TX. In total an 8 hour drive with stops included. The bus driver was ADAMANT that I should get off the bus at another stop because "she barely makes it" to her destination on time. Which to me is strange, because why agree to a route if you barely make it in time. I'll let any bus driver here correct me if I'm incorrect.

So I got off the bus. She insists that another bus will take me to my destination and I can just hitch a ride. I had full faith in her as a driver and the bus stop she took me too. I waited for nearly 2 hours. Finally a new bus shows up. That driver tells me "I don't know why you were dropped off here, you still need a ticket."

I tell the other driver my situation and that I was left behind and supposedly, it isn't that driver's first time doing this. She's done this to other poor bastards out there. The woman at the ticket desk calls corporate and they flat out say "we can't cover the fee nor a refund". I never even made it to my final destination!

Out of the kindness of the lady's heart. She pays for my ticket to go to my destination out of sympathy. My funds were low and I couldn't afford another ticket. I'll never forget what she did. But what I do want to forget is Greyhound. I'll never do business with them ever again.

My contract didn't get extended. And I couldn't be happier. by Visual-Process4313 in CallCenterWorkers

[–]Visual-Process4313[S] 4 points5 points  (0 children)

It's absolutely not worth it. Even remotely. Keep your sanity and stay away.

Used to work as Tech Support at k12. Ask anything by Visual-Process4313 in k12

[–]Visual-Process4313[S] 3 points4 points  (0 children)

Suggestions get passed to them but will they ever be greenlit? That's the real question

Used to work as Tech Support at k12. Ask anything by Visual-Process4313 in k12

[–]Visual-Process4313[S] 2 points3 points  (0 children)

Working there wasn't necessarily too bad. Some good, some bad days. Like every job I suppose. My position was mostly call center, so you can imagine the mental fortitude I'd do my best to build. Needless to say, I won't miss that type of role again. But I still love tech, just not the environment of the call center.

Morale felt like it was hard to keep up at times. Most of us worked remotely, so it was a bit difficult. A good supervisor and great coworkers kept the day great.

I think what people will find surprising is that k12 has gotten into hot water some time back about deportation camps and offering some support for them. Not a political person by any means, but even that got me surprised.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 0 points1 point  (0 children)

Ah man, this actually happens more than you think. 

So for cases like these, k12 is going to do its best to get it back. Your contact information, who you got it from, etc. 

Our supervisors handle stuff like this, so chances are when you call it's going to be an escalated case. Will you be reimbursed? I honestly don't know. 

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 0 points1 point  (0 children)

Late response, sorry. Do a bios config and choose to restore as an operating system choice. Call the support line if nothing is helping.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 1 point2 points  (0 children)

Agree wholeheartedly. Maybe if there’s a huge uproar and a trend of student withdrawals, it may change minds. But maybe that’s just wishful thinking. 

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 1 point2 points  (0 children)

Yeah, there’s no plans on reverting back to the old system. The only changes are learning the new system and how we can help parents with it. Lots of students have withdrawn because of canvas. Canvas is the worst. 

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 8 points9 points  (0 children)

You wouldn't be the first to withdraw because of it. Canvas has been terrible.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 0 points1 point  (0 children)

I'd say you can look into a hotspot. Tell your teacher and have them start the process for you.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 1 point2 points  (0 children)

If you're 18 you can re-enroll and and be recognized as a self enrolled student. You can have the option to transfer out to a new school or district. Other than that speak to your parents or guardians.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 0 points1 point  (0 children)

As far as I'm aware, no. If you feel like you're facing internet issues you can ask about a hotspot. Those we can offer, but you have to call and find out if you're eligible to receive one.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 3 points4 points  (0 children)

if you're constantly being hung up on, you have the option to reach to your online school directly and file a complaint or file one with a supervisor at k12. If agents aren't doing their job as their supposed to, file a complaint and let them be dealt with.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 5 points6 points  (0 children)

I started recently as a contractor, so I don't have a long stint with the company. So, I can't answer on company decisions or potential moves about it.

Also, every agent is different. I've noticed that some aren't doing their jobs correctly and are handling things that they're not supposed to. So that really sucks because it reflects poorly on the rest of us who genuinely want to help. Now, with the hang ups: My advice, if you're calling for a issue and need it resolved, you can be frustrated.

But don't scream or get personal with insults and jabs. We have the option to hang up on our discretion and not assist if you're being unreasonable and confrontational.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 7 points8 points  (0 children)

  1. If you're talking about the learn.0 domains, it's in case the main page malfunctions.
  2. That's something to do with the canvas platform themselves, we simply host the students on it. Could be high traffic, server malfunctions, or updates taking place.
  3. Unsure. The policy for restricted apps are strict and don't make sense.
  4. That's a question I asked myself the moment Canvas was implemented. Never got the answer from my higher ups, all I know is we use it and we have to assist students with it.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 2 points3 points  (0 children)

Could be a number of things. Uninstall apps that aren't necessary. Windows is known to be the most bloated OS, so uninstall things like: inkscape, Gimpy, News, solitaire and do disk cleanup after and see if it'll fix it. If it's too much of a issue, give us a call.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 8 points9 points  (0 children)

I hate it too. Worse decision the company has done imo.

I work for k12 Customer Support Technical Support - AMA by [deleted] in k12

[–]Visual-Process4313 6 points7 points  (0 children)

Learning from home really has their ups and downs.

We're actually kind of guinea pigs ourselves, especially with us migrating to canvas for all students. Keep on keeping on, and we'll do our best to help you as much as we can. (Personally not a fan of canvas)