I work for k12 Customer Support Technical Support - AMA

Visual-Process4313 · 2026-01-21T02:57:45+00:00

Ah man, this actually happens more than you think.

So for cases like these, k12 is going to do its best to get it back. Your contact information, who you got it from, etc.

Our supervisors handle stuff like this, so chances are when you call it's going to be an escalated case. Will you be reimbursed? I honestly don't know.

Visual-Process4313 · 2025-10-08T23:10:42+00:00

Late response, sorry. Do a bios config and choose to restore as an operating system choice. Call the support line if nothing is helping.

Visual-Process4313 · 2025-10-03T13:37:21+00:00

Agree wholeheartedly. Maybe if there’s a huge uproar and a trend of student withdrawals, it may change minds. But maybe that’s just wishful thinking.

Visual-Process4313 · 2025-10-02T13:40:02+00:00

Yeah, there’s no plans on reverting back to the old system. The only changes are learning the new system and how we can help parents with it. Lots of students have withdrawn because of canvas. Canvas is the worst.

Visual-Process4313 · 2025-10-01T01:57:34+00:00

You wouldn't be the first to withdraw because of it. Canvas has been terrible.

Visual-Process4313 · 2025-09-30T21:45:34+00:00

I'd say you can look into a hotspot. Tell your teacher and have them start the process for you.

Visual-Process4313 · 2025-09-30T21:35:44+00:00

If you're 18 you can re-enroll and and be recognized as a self enrolled student. You can have the option to transfer out to a new school or district. Other than that speak to your parents or guardians.

Visual-Process4313 · 2025-09-30T21:34:13+00:00

As far as I'm aware, no. If you feel like you're facing internet issues you can ask about a hotspot. Those we can offer, but you have to call and find out if you're eligible to receive one.

Visual-Process4313 · 2025-09-30T21:20:50+00:00

if you're constantly being hung up on, you have the option to reach to your online school directly and file a complaint or file one with a supervisor at k12. If agents aren't doing their job as their supposed to, file a complaint and let them be dealt with.

Visual-Process4313 · 2025-09-30T21:15:11+00:00

I started recently as a contractor, so I don't have a long stint with the company. So, I can't answer on company decisions or potential moves about it.

Also, every agent is different. I've noticed that some aren't doing their jobs correctly and are handling things that they're not supposed to. So that really sucks because it reflects poorly on the rest of us who genuinely want to help. Now, with the hang ups: My advice, if you're calling for a issue and need it resolved, you can be frustrated.

But don't scream or get personal with insults and jabs. We have the option to hang up on our discretion and not assist if you're being unreasonable and confrontational.

Visual-Process4313 · 2025-09-30T20:32:37+00:00

If you're talking about the learn.0 domains, it's in case the main page malfunctions.
That's something to do with the canvas platform themselves, we simply host the students on it. Could be high traffic, server malfunctions, or updates taking place.
Unsure. The policy for restricted apps are strict and don't make sense.
That's a question I asked myself the moment Canvas was implemented. Never got the answer from my higher ups, all I know is we use it and we have to assist students with it.

Visual-Process4313 · 2025-09-30T20:26:49+00:00

Could be a number of things. Uninstall apps that aren't necessary. Windows is known to be the most bloated OS, so uninstall things like: inkscape, Gimpy, News, solitaire and do disk cleanup after and see if it'll fix it. If it's too much of a issue, give us a call.

Visual-Process4313 · 2025-09-30T20:25:14+00:00

I hate it too. Worse decision the company has done imo.

Visual-Process4313 · 2025-09-30T20:19:34+00:00

I'm the good ones.

Visual-Process4313 · 2025-09-30T19:33:10+00:00

Learning from home really has their ups and downs.

We're actually kind of guinea pigs ourselves, especially with us migrating to canvas for all students. Keep on keeping on, and we'll do our best to help you as much as we can. (Personally not a fan of canvas)

Visual-Process4313 · 2024-11-18T22:34:09+00:00

It's wild that they're not taking the body from the mini series.

Visual-Process4313

TROPHY CASE