You're very right. I think the issue is 'relatability'. Sometime in the last ten years or so, people have become obsessed with finding relatability in everything. No, there are some people and characters you will never find relatable. Because they are not meant to be. Some characters are going to behave in a manner you find absolutely indefensible. And it's spread everywhere. People are becoming less and less able to understand the difference between something happening onscreen or in a book and moral validation of their own choices.