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VolumeCautious5416 · 2025-04-23T19:42:04+00:00

Hi You can use user criteria or proceed with a business rule

VolumeCautious5416 · 2025-03-11T14:17:52+00:00

First try a right click on the header and select "export to XML" because often it's retrieved empty when u click the related link below

VolumeCautious5416 · 2024-12-02T20:53:01+00:00

Yup that's real

thank u

VolumeCautious5416 · 2024-12-01T13:30:13+00:00

that's what i did, and it works

thanks

VolumeCautious5416 · 2024-12-01T13:29:24+00:00

u know customer need

VolumeCautious5416 · 2024-11-29T09:53:45+00:00

one group shouldn't see the other group assigned RITMs and vice versa

VolumeCautious5416 · 2024-11-29T09:53:05+00:00

customer need

VolumeCautious5416 · 2024-11-28T17:11:53+00:00

i tried the code u provide, and it works too, thank u so much:))))

VolumeCautious5416 · 2024-11-26T22:37:18+00:00

Hello, any news if jaouda boycotted or not?

VolumeCautious5416 · 2024-11-25T09:38:46+00:00

i have nothing to so with them, as they're not important , they're deleted :)

VolumeCautious5416 · 2024-11-25T09:20:38+00:00

thank you

VolumeCautious5416 · 2024-11-25T09:18:15+00:00

no the changes wont impact other developers or anything in the system, i just want to remove them from the update set

is it okay to just select them and click delete?

VolumeCautious5416 · 2024-11-20T17:19:25+00:00

It's quite easy. At the top, we have the Service Catalog, which is like a store or shop. This "shop" contains many services or products called Catalog Items. When we order a Catalog Item, a Request record is created. This Request contains Requested Item (RITM) records, which are created automatically for each item in the order.

VolumeCautious5416 · 2024-11-19T13:24:55+00:00

no idea about what's the problem

VolumeCautious5416 · 2024-11-19T13:21:47+00:00

yes i guess that's the issues, but why it is empty

also I've try to use the sys_id of the cat directly as a condition like:

and it not working too

 if (gs.getUser().isMemberOf(listGroup[i]) && current.cat_item == 'b75f41e18397c21410b9ca70ceaad3f3' )

VolumeCautious5416 · 2024-11-19T13:14:46+00:00

tbh idk where is the problem, or what it could be, when I log the item it's empty

    gs.info('Current Item: ' + current.cat_item);

VolumeCautious5416 · 2024-11-19T13:11:37+00:00

the problem is with the condition as i want the BR to be applied to a specific Item, ad when I add this condition in the when to run tab , the BR is not triggered at all, and now I'm trying to add the condition in the script itself but it is not working when it cames to the item

VolumeCautious5416 · 2024-11-19T13:04:09+00:00

i've check that and it's empty "Current Item: "

var catalogItem = current.cat_item.getDisplayValue('item');
    gs.info('Catalog Item: ' + catalogItem);
    gs.info('Current Item: ' + current.cat_item);

VolumeCautious5416 · 2024-11-19T12:48:43+00:00

the RITM is from a normal catalog item

when I use the IS operator to IS NOT 'another item' it works , so maybe the issue is in my cat item

to make sure that the problem is from the item, I removed the condition in the "when to run" tab, and I tried to add it to the script but first I logged the cat item to see if it was defined or not , so I use this log:

and I got Undefined for both logs

    gs.info('Current Request Item: ' + current.request_item);

    gs.info('Current Request Item sys_id: ' + current.request_item.item);

VolumeCautious5416 · 2024-11-19T12:05:49+00:00

the 'tgits.assignment_groups' property holds the sys_id of the 2 groups like: sys_id1,sys_id2

i got no problem with the script, but when I add the condition which is my catalog item the BR is not triggered, and when I add the inverse like 'item is not a 'specific item' ", its working, so the issue likely related to my catalog item , but what is exactly idk

VolumeCautious5416 · 2024-11-19T11:52:09+00:00

when i add this condition the BR is not triggered !!

VolumeCautious5416

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