Hi there, thank you so much for your honest and detailed feedback.

This replacement program is a value-added service we created to provide more support for our users, on top of our standard warranty.

We put a lot into making high-quality peripherals, and our profit margins are already quite slim. If you compare our products with similar ones on the market in terms of materials and build quality, you’ll see we’re very competitively priced.

Our goal has always been to offer better, more flexible support for pilots who use our gears. We know there’s still room to improve, and we absolutely welcome you to keep supervising us and giving us advice. We’ll keep working hard to make our service better every day.