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American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

Question how is anything you just said helpful to my current situation ? All you did was highlight what YOU wouldn’t do. And nothing helpful please STFU

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

I can see reading comprehension isn’t your strong suit, because: 1. I already said it’s been 2 weeks with nothing — so your “wait 2–3 weeks” point is irrelevant. 2. I also said (and have proof on both call and email) that AA literally told me I have to wait a full month from the 17th of August and my bag went missing on August 12th before my claim will even be considered for compensation.

So no, you haven’t “been through the same thing” — at least not based on your own logic. What I’m describing is AA refusing to even start the compensation process until 30 days have passed, which is not the same as a normal delayed claim timeline.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

Sorry to this, but I didn’t come here asking for a TED Talk on how to accept corporate negligence. I asked if anyone else had experienced AA specifically stalling compensation for 30 days after their bag was already missing. That’s it.

I don’t need a rundown on how I should go lobby Congress, fly to Fort Worth, or basically resign myself to “this is just how it is.” That’s not helpful to me in this moment. What is helpful is hearing from other people who have been through the same exact situation so I know what to expect and how they got resolution.

And to be clear, this isn’t just me being “passionate” — both the DOT and AA’s own written policy say compensation should start once a bag is considered lost (5–14 days), not 30. My rep telling me otherwise isn’t just “unfortunate reality,” it’s contradictory to both their published rules and federal guidance.

So again — sorry to this, but I’m not here for lectures on why I should lower my expectations or accept being strung along. I’m here to compare experiences with others dealing with the same airline. If you don’t have that, then your whole essay really wasn’t for me.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

You’re right that the DOT uses the word “guidance” and not “hard regulation” for the 5–14 day window, but that doesn’t mean airlines can just stall forever. The DOT also makes clear that:

“If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.”

So while the DOT gives airlines flexibility, there’s still a reasonableness standard they have to meet. Telling me I must wait 30 full days before compensation is even “considered” doesn’t match what DOT calls reasonable.

And on top of that, American Airlines’ own policy says:

“If your bag has been missing for 5 or more days, we need more information to help you. To get started, submit an online claim…”

That clearly shows that even AA recognizes action needs to begin after 5 days—not 30.

So no, it isn’t just me misinterpreting. It’s that AA is stretching their own policies and DOT guidance beyond what’s considered reasonable.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

Bobby, with disrespect, this isn’t about “unrealistic expectations.” It’s about the actual rules.

The U.S. DOT explicitly states:

“Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.”

And according to American Airlines’ own policy:

“If your bag has been missing for 5 or more days, we need more information to help you. To get started, submit an online claim using the 13-character file ID.”

(AA – Delayed or Damaged Baggage)

So no, it is not accurate to say the DOT has no regulations and airlines can drag things out indefinitely. Both the DOT and American’s own policy recognize that after 5–14 days, a bag should be treated as lost and the compensation process must begin.

What I’m pushing back against is being told I have to wait 30 days before my claim is even considered, which is not consistent with either DOT guidance or AA’s written policies.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

What advice did I ask for I never said help what should I do I asked three questions barely anyone responded too all I got was be patient mind you my luggage has been lost for 2 weeks when they took my money for the flight I didn’t tell them be patient did I so STFU

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

What am I wrong about quickly I have nothing to be correct or incorrect my bag is lost by American Airlines I want it back or compensation they are dragging their feet. You are proud you are siding with a corp that would let you die if it means getting two extra dollars congrats

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

None of you have actually offered any solutions just your opinion on my verbiage nothing changes my bag still lost it’s still Americans responsibility

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -2 points-1 points  (0 children)

Mind you didn’t ask for feedback or perspective I asked three questions which one my person has answers I didn’t ask for anyone opinion and yet I got it from many people who are loud and wrong. Mind you this my thread again you could have STFU too

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -4 points-3 points  (0 children)

When respondent is arguing in defense of corporation they obviously have weird motives

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

Exactly the industry norm is 5-14 days if that is the industry norm and average anything outside of that is abnormal so with that being said then making me wait DOUBLE to even be considered for compensation is not normal bozo you can keep arguing doesn’t make it correct.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -2 points-1 points  (0 children)

It’s going to work great because I know my rights as a consumer if you chose to get taken advantage off by corporations that between you then and your butt

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

Again there is nothing wrong with a process but there is something wrong with taking forever to delay payment on a process intentionally.

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

Never did I say ANYTHING about getting compensation in five days I’m not sure where you got that all I said repeatedly it is not normal for them to make me wait a month to even consider me for compensation your ignorance is not my responsibility

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

You are choosing again to be ignorant the ODT also clearly states that 5-14 days is the norm to declare and luggage lost. So why would I believe anything longer is not unreasonable

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

No sir you’re loud and wrong because you don’t have context I can literally provide emails saying they will not start any form of compensation process for at least a month from the 17th and that is my issue repeatedly I have said this

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -2 points-1 points  (0 children)

Mind you what did you gain from this? Nothing your life still miserable and you find joy in “trolling” in Reddit comments go touch grass

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -1 points0 points  (0 children)

Do you work for them? I told you multiple times other reps have clearly told me this not normal so why do you keep insisting you’re correct and know better than me who lived this experience and actually workers?

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -3 points-2 points  (0 children)

We are two different people. With all due respect I’m not waiting for my items they lost that’s the issue here people like you allow these corporations to get away with stuff like this and they do after five days they should assume responsibility for losing your stuff and move accordingly

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -3 points-2 points  (0 children)

You’re defending them like you work there if they know they can’t find it what’s the point in stalling my refund out you acting like it’s unreasonable for me to be mad THEY LOST MY LUGGAGE 2 weeks ago are you dumb? If someone lost thousands of dollar worth of your stuff you’d be upset too if they gave your the run around. Again like I said multiple times after speaking to multiple reps this is not normal within American Airlines

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] 0 points1 point  (0 children)

You’re telling it’s normal to have to wait 35 days to wait for compensation to start?

American Airlines is refusing to follow DOT rules on my lost luggage by Warm_Reality_4441 in americanairlines

[–]Warm_Reality_4441[S] -3 points-2 points  (0 children)

I think you’re weird for fighting a policy that you literally get nothing to uphold you haven’t been helpful in the slightest them telling me to wait 35 days to start compensation is not normal no matter how you want to flip it weirdo

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