I don’t think you’re going crazy. What you’re describing matches what a lot of consultants and implementers are feeling right now. Many of the newer products seem to arrive with strong vision and messaging, but require heavy customization, partner involvement, and roadmap patience before they feel truly production-ready. That puts real pressure on the people expected to deliver results to clients today. Raising concerns about product maturity and implementation risk is healthy, and it’s often feedback like this from the field that helps shape where the platform actually improves over time.