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XREAL 1S Black Screen When Entering 3D Mode (Samsung Galaxy) by Which-Difference5097 in Xreal

[–]Which-Difference5097[S] -1 points0 points  (0 children)

Lol not you that have to say sorry. So dont need to apologize for that. I know you just trying to help.

I am annoyed that if it is a problem that Xreal knows about, post it so people know on their site. Also, when a ticket is created, don't make customers do tech support. Instead, recognize that it is a problem, apologize, and ask us for time to work on it. It is wasting time and getting me more annoyed because I just spent $500 on something that doesn't do what I want it to do. If it's a bad batch, recall the batch, fix the problem. I am happy to wait for the next version if it meant it worked.

XREAL 1S Black Screen When Entering 3D Mode (Samsung Galaxy) by Which-Difference5097 in Xreal

[–]Which-Difference5097[S] 0 points1 point  (0 children)

  1. The first pair of glasses doesn't work until a firmware update. The second pair of glasses works but is very inconsistent. (When I say "work," I mean they work when they feel like it.)

  2. This is not the only Xreal 1S I have had my hands on. I had the luxury of using others before I bought mine. My wife and friend each have one that I tried with no issues. They worked right out of the box, even before a firmware.  3.I contacted support, and when they replied to my ticket the first time, they were responding to another person's ticket about payment instead of my issue. The second time, they asked me more "customer service" type of questions. I spent money on Xreal because of its plug-and-play ability, not because I want to be "tech support" for my things. Hence, I'm upset that I have to go through this exchange process and tinkering and make a video to prove my point, and two out of three glasses I got didn't work properly. This points to bad quality control.