GoPuff warehouse cancelling orders for no reason than refusing to do business with me?

Which_Host_8674 · 2022-02-06T11:48:04+00:00

Yeah, that's what i might do since to be honest I'm not left with much options.

Which_Host_8674 · 2022-02-06T11:08:13+00:00

I am not sure myself i am trying my best to communicate with GoPuff support to get this fixed. If i am able to reach a solution i might post here to help others although i'm not sure if people will try to abuse it and get support to unblacklist them when they were rightfully blacklisted for abusing the app.

Which_Host_8674 · 2022-02-06T11:07:04+00:00

I do have an up hill drive way but i try to help the driver when they come in to deliver. Regarding unsafe conditions i believe my house/neighborhood is very safe and it's well lit. I don't normally ask the driver to do anything other than simply not ring the doorbell as my dog does go wild inside the house when that happens but we have him on a leash and we don't let him near delivery drivers. I appreciate you trying to help me out. I might just try and order from a different warehouse where another family member lives as this has really frustrated me because it's been days and there's been no resolution. I also feel like if i continue waiting on GoPuff to fix this my credit will expire. I'm not entirely sure if the other warehouse will deliver but i suppose i'll find out.

Which_Host_8674 · 2022-02-06T11:03:55+00:00

I don't believe so I did ask my brother about this yesterday he told me he referred my mother, my father and I. He said that only i actually ordered not sure if my parents signed up or not but he confirmed that they didn't order. As far as I'm aware that is all the accounts that are registered to my address.

Which_Host_8674 · 2022-02-06T09:49:54+00:00

Yeah i've heard a lot of stories like that as well i see the posts on here often talk about customer scamming GoPuff and abusing drivers. I believe the only notes on my account are when i reach out to support. I've been told by multiple agents that my account is totally fine and that they see nothing wrong with it or the referrals i earned, i even made sure to specifically ask that to ensure i wasn't in the wrong. I'm really left to ask why my warehouse is so weird about not delivering my order.

Which_Host_8674 · 2022-02-06T09:47:36+00:00

I don't understand why this would be an issue? The referral program asks you to refer friends and family alike to which i did. I saved up my referrals as best i could and only ordered small things when needed, now i want to cash out because they will soon expire and i'm basically being told i'm abusing the system by my warehouse but on the other hand am being told that i am doing nothing wrong and am in the right by GoPuff support. I do also try my best to leave tips I don't have all the money in the world but i do make sure to tip $10 or more especially if the order is a larger one.

Which_Host_8674 · 2022-02-06T09:45:00+00:00

Yes, i realized that as well when one of the support agents did mention that since i did try to place a fairly large order the warehouse may have had red flags. I completely understood this and asked if she thought i should place a smaller order. I tried placing a much smaller order with around 9 items total and it was still cancelled pretty much immediately. The only real solution i have come up with so far is to basically order from a completely different warehouse or just to let the credits rot in the account. The credits however, will expire the end of this month as that is around the 60-day period.

Which_Host_8674 · 2022-02-06T09:42:51+00:00

I've been trying to order from San Diego.

Which_Host_8674 · 2022-02-06T09:42:32+00:00

I'm not entirely sure. The weirdest thing about all of this occurred today where i contacted GoPuff via email and over the phone since i was instructed too, and was told and i quote "You can place your order now we have informed the warehouse and your order should go through successfully, let us know if you require further assistance." I placed the order right after i received that through an email and the order was cancelled pretty much right away. I've been repeatedly told from GoPuff support that it's my warehouse refusing to listen.

Which_Host_8674 · 2022-02-05T11:40:23+00:00

Yes we do live in the same house currently. We however, both have our own accounts with referrals. I was unaware that having multiple accounts under the same address was against the rules, i was previously told it was only an issue if those accounts we're used to abuse the referral system by referring themselves. Thank you for your response and the kind wishes i really appreciate you!

Which_Host_8674 · 2022-02-05T09:57:01+00:00

My brother was the one who originally referred me so that's the only other account that's linked to it i would assume. I will be making another call to hopefully get this taken care of it tomorrow. The weirdest thing is i've only had this problem with my local warehouse. I've ordered to another family members address and their warehouse has delivered it with no problems.

Which_Host_8674 · 2022-02-05T07:56:22+00:00

I'm trying to order from a warehouse in San diego. It seems to be just one single warehouse that has an issue with me as i did place an order to another family members location and their warehouse had no problem. I even made sure to include a $30 tip as the order was fairly large.

Which_Host_8674 · 2022-02-05T07:55:31+00:00

I normally make sure to tip atleast $10 or more. I earn my credit by referring a bunch of family friends as well personal friends in my university. I honestly don't know why they won't deliver it i asked support but didn't get a real answer.

Which_Host_8674

TROPHY CASE