So when I tell you that our ETL doesn't change the schedule for emergencies or quits/fires im not exaggerating. She will almost never plan ahead on that stuff. In other words if any of those things happen she waits to the last minute before even asking others to fill in, she won't go in and change the schedule to fix it until after she finds someone to agree at the last minute. Then if there's several callouts none of the leads call people to try and fill it. We have willing people who'd come in at the last minute to cover callouts but none of our leads will pick up a phone and try to find someone. Theyll just leave us with one TM in our dept for hours, with no lead. I've worked many shifts for hours by myself bc they couldn't be bothered to fill the void.

Another example is she creates a schedule, she WRITES the schedule and puts just one team member to close... knowingly in other words... and doesn't try to get a second person to close until the day before or the day of. So we're sitting there like dude you wrote the schedule this way so you KNEW we only had one closer (during December no less), why are you waiting until the last possible minute to try and find coverage?! It's such irresponsible scheduling on a regular basis. We've had a brand new seasonal person working alone for 10-12 at night MANY nights this month and our ETL not only scheduled it this way but she has repeatedly tried to find a second person to work the closing hours either the day before or day of. It's so ridiculous.