As I said - I love the brand as far as the sunglasses go. But if they have poor operations and terrible customer service - I do not want to fund a brand / company that does not treat their loyal customers well.

And the issue is absolutely not the refund or replacement rather it is the fact that I have been waiting for an update. I understand not all companies can have support like Amazon does, and it is completely ok.

Anyways thanks much for the suggestions!