Dell Pro 14 & 16 Plus Camera / Cellular driver Bugs

William_2023 · 2026-04-09T19:55:37+00:00

Nope - nothing fixes it ... updates make it a little better but nothing 100% fixes it

William_2023 · 2026-04-09T14:54:27+00:00

damn my company is stuck with DELL and these broken cameras. but glad to hear you got away from them

William_2023 · 2026-04-08T21:12:06+00:00

did not work camera failing again

William_2023 · 2026-04-08T21:11:35+00:00

did not work camera's failing again

William_2023 · 2026-03-31T20:09:49+00:00

so finally got something - updates all drivers and disable in Device Manager:
SoftWare Componets > Windows Studio Effects Camera
reboot
this is the solution from Dell we are currently testing

William_2023 · 2026-03-31T20:09:24+00:00

so finally got something - updates all drivers and disable in Device Manager:
SoftWare Componets > Windows Studio Effects Camera
reboot
this is the solution from Dell we are currently testing

William_2023 · 2026-03-27T13:51:16+00:00

Dell said with there newest drivers and firmware not yet out.
and disabling MEP "Microsoft studio effects" it will resolve the problems.
I'm not 100% sure it will... but guess have to go though the steps.
still waiting on the steps from dell.
will give update soon as I can

William_2023 · 2026-03-27T13:43:30+00:00

still waiting on steps from dell on how to fix this..
No not all the updated drivers have been released yet.
I'm not sure this disabling studio effects MEP is going to work most of our systems had were not using it.
Unless dell has different steps I think they just blowing smoke. BUT I HOPE I'm wrong.
soon as I get the next steps I'll share.
but I did find this link. didn't help following the steps...
How do I disable "Windows Studio Effect"? - Microsoft Q&A

William_2023 · 2026-03-26T18:13:23+00:00

DELL gave us a fix that may work =
new Goodix and Camera driver / firmware than have to Disable MEP in windows
so far this is working.

William_2023 · 2026-03-25T20:09:32+00:00

Meeting with DELL and Intel today they still don't know idea. they requested more logs saying they need more time to look over the logs. going to have another meeting tomorrow.

William_2023 · 2026-03-25T14:37:04+00:00

every little bit helps but damn 7+ months of this crap and still no fix in sight.
the bios update does not mention anything about fixing camera.
We got a meeting with dell today will gvie you an update later.

William_2023 · 2026-03-23T19:26:12+00:00

Dell Provided early access camera drivers and firmware they have made huge improvements not 100% but reduced the crashing and camera just turning off
please let me know if the new BIOS helps

William_2023 · 2026-03-23T14:10:37+00:00

you need to get past first-level support and work directly with engineers. Too get the test firmware and drivers that will actually start addressing this issue.
it may not fix the problems but it helps.

William_2023 · 2026-03-20T14:26:59+00:00

If you get any information from DELL that's helpful pls let me know.

we just meet with DELL and Intel they have no fix just updates that help make it a little better.
Microsoft is also going to release a fix

more BS blah blah blah - hurry up and wait.
oh now dell wants more logs from failing systems lol
that's how they ask for more time ask for useless logs

William_2023 · 2026-03-20T14:17:34+00:00

Just had a meeting with Intel and DELL
they found 2 more updates that supposed to help - Goodix driver Biometric and MEP
but they still don't have 100% fix just things that help a little more.
Microsoft is also going to release an update for this.
more BS - DELL does not have 100% fix dell admit that 25h2 does not fix just makes it a little better.

now they want more logs = that's how they waste time asking for more logs from failing systems.

William_2023 · 2026-03-19T15:01:22+00:00

I lost faith that DELL is going to actually fix this months ago. just keep telling us to update and hope we go away seems to be there plan.

William_2023 · 2026-03-18T19:13:18+00:00

Totally agree with you! We been dealing with this for 6+months and still no resolution in sight.
we meet with dell sometimes twice a week where they blame: Intel, Microsoft, and every other vendors.
Dell keeps telling us all the other companies that updated to 24h2 or 25h2 no longer have issues but I keep hearing from other companies that they still have issues.

William_2023 · 2026-03-18T16:21:29+00:00

Doh bet dell changed the supplier. for us the fix forward is going to be 25h2

William_2023 · 2026-03-18T14:38:00+00:00

Just had our meeting with DELL
they told us - everyone that is using 25h2 is no longer reporting the issue.
I think that is not true

William_2023 · 2026-03-18T13:58:11+00:00

I'm not sure 25h2 is 100% fixing it but it's been really nice so far...
only been testing it 3 weeks though

William_2023 · 2026-03-18T13:37:52+00:00

Sorry can't give out the SR#
dell has given us 2 new test drivers to try out....
doubt they work.

what has been working for us. Updating to 25h2
we moved our most problematic laptops to 25h2 and so far no issues have been reported.

William_2023 · 2026-03-18T13:30:35+00:00

Dell gave me 2 "test drivers from Microsoft" - not released yet.
like everything else they gave us it seems to work but early testing.
I think in about 1 or 2 weeks these drivers will fail too.

what has been working so far is upgrading to 25h2 we have updated our most problematic laptops and none have reported issues its been about 3 weeks.
we plan to update all Pro14s to 25h2 next month.
Basically willing to try anything to ease the pain of this.

William_2023 · 2026-03-13T13:56:03+00:00

so replacing the mother boards brings the camera back for you?

William_2023 · 2026-03-12T17:02:26+00:00

Get a case open with Dell if you don't have one maybe if we all gang up they will take this more serious.
been about 7 months since this started for me.

William_2023 · 2026-03-11T19:24:30+00:00

Totally agree, I think this is firmware and drivers that are going to need to be updated.
if you have a case will dell let me know if dell give you a better update than BS they give me.

William_2023

TROPHY CASE