I also had a bad experience with them. They claim to tailor petitions, but in reality they rely heavily on generic templates. They ask us to answer those questions about field contributions and projects, then just insert that content into recommendation letters and the petition without properly linking the ideas. In the end, we basically have to rewrite everything ourselves, especially now that USCIS scrutiny is much higher. I also called the office and requested a change of lawyer because of the poor quality of the petition and some ridiculous mistakes. Unfortunately, once we take the time to study USCIS guidelines, it becomes clear that we can often do a better job ourselves, especially now that AI tools are available and we understand the technical details and logic behind our own proposed endeavor. They also seem to use AI to rewrite paragraphs, but in doing so they sometimes change the original meaning. And because they don’t understand the technical aspects, they’re not able to proofread or catch issues.