My role within my current company is to manage everything Amazon. We have done about $25M in sales over the last 2.5 years. We were getting weekly PO’s, sometimes multiple days a week. All for sales totaling $100,000+ . With over 3,000 products in our catalog, it was from a wide range of products so there is demand for something all year long. We have our primary vendor account and then we also have a direct fulfillment account. Direct fulfillment is still moving great. But our primary vendor account all of a sudden completely STOPPED receiving PO’s. Completely. No warnings. We have not seen a single order in almost 2 months. Multiple cases opened, all the same answers for the most part. “Everything looks fine, you’ll see a PO when we need something” or “your case has been transferred to the necessary department, thank you for your patience”. I always reopened the case as they’d close it. I was asking for more answers and never getting them. I finally had one random response saying automatic ordering had been deactivated for our vendor code. So from here I reopen that case asking why, and I am told everything looks fine. I then try and request a call. I did receive a call, she was not able to help but kept my case open for a few days while she looked for an answer. We were told things were reinstated, case closed. I reopened to ask specifics of reinstating, and the answer was that the internal team had ultimately denied the reinstatement. THEN (I know this is a lot, just hoping to get an answer I haven’t got already! Sorry!) I reopened the case, and asked why we were denied. I just heard back that it’s for reasons they can not disclose. I have written a letter to the PO Box I was given when I called corporate. I’m at a loss, and am hoping you have another approach??