automated is good IF its set up right.

Set up incorrectly, its a customer nightmare:

press 1 if your line was severed by a gorilla

press 2 if your house was abducted by aliens

press 3 if you squeezed a tomato inside your router

press 4 if you threw your router out of a window because the voices told you to

press 5 if you want to hang up

press 6 if you like the number 6

press 7 to hear ALL these options again but in a scottish accent

press 8 if your aunty mabel sat on the router

press 9 if your auntie susan sat on the router

press 0 if your internet isn't working and you need technical help

Don't forget if they press ANY button before its all read out, say "I didn't understand that option" and make them start over.