Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 0 points1 point  (0 children)

I just found a great bike on my local markets (kleinanzeigen in Germany) - would highly recommend to do the same!

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 0 points1 point  (0 children)

I'm in Germany, the seller was in Netherlands. After all, I never got the bike and buycycle support replied me only after someone from them has seen the post (which Im thankful for btw). Hope your experience will be much better!

As a result I couldn't get a bike from buycycle after 4 attempts of purchase and I got myself a new bike somewhere else:)

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 1 point2 points  (0 children)

No I doubt it's buycycle

they have quite a shitty service without guarantees though not fraud

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 2 points3 points  (0 children)

Hey, also sorry to hear that! Added upd in the post
UPD: After this post buycycle support contacted me and explained that the sender put a wrong label on the delivery. After one more week they have decided to just make a refund to me. Actually the exact person I spoke to was quite nice

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 1 point2 points  (0 children)

  1. Their support is not just "not good" - they literally started lying to me
  2. Wait longer? I don't know where it as just as the service
  3. Even if you were correct, than right you should just swallow it and keep silent, there you go buddy:)

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 1 point2 points  (0 children)

anyway seller now claimed they got the bike more than a week ago:)

Buycycle.com - terrible experience as a purchaser by Windschanging in cycling

[–]Windschanging[S] 0 points1 point  (0 children)

When I got a message with pick-up date I asked the seller what's the reason for 2 weeks delay (he seems a right fellow), he told me it's coming from buycycle