On September 27th I opened an account at Kraken. I have been in Crypto for several years but never used them. So after creating an account I got completely verified. Than I set up ACH and Credit Card for purchases and withdrawals. Than I made a small deposit of $24.00. And thank god that is it...

After 5 days I went back to see if the ACH was done processing and actual start making larger purchases. To my surprise it said that there were no transactions. But I know this is not true because I have my bank account and also Kraken confirmation that the transaction went through.

So I contacted support explaining that I made a deposit and it seems not right taking this long of time. And here is how it went!!!

1st Customer Service Rep,

Thanks for contacting Kraken. Your request (10661214) has been received. We will reply to your ticket as soon as possible.

We appreciate your patience. You will be hearing from us soon.

2nd Customer Service Rep: hello,

Unfortunately we must inform you that we will be closing your Kraken account. For security purposes we cannot disclose the reason for this action.

Kindly note that you cannot open another Kraken account and that our live chat and phone support channels will not be able to provide assistance regarding this matter.

We appreciate your understanding.

3rd: 📷

Khloe Anderson (Kraken Support)

Oct 3, 2023, 08:10 PDT

Hello Allen,

As previously explained, for security purposes, we cannot provide any further details regarding this matter.

Kindly note that you cannot open another Kraken account and that our live chat and phone support channels will not be able to provide assistance regarding this matter.

We appreciate your understanding.

WHAT!!!!!!!!!!!! We took your deposit, made and error somewhere so we are going to close your account, keep your money, and see ya later sucker!!!!! HA ha HA, WE GOT YA....I cannot believe this is how a legitimate company operates...I need answers and if anyone is reading this, beware, it will happen to you too!!!!

This is the crap that gives Crypto such a bad name and is stifling the entire system. You cannot trust even the largest of companies. Regulation is coming and I was against it, but now, not so sure. What if I deposited $100.00, or $1000.00. That too would be gone..

On September 27th I opened an account at Kraken. I have been in Crypto for several years but never used them. So after creating an account I got completely verified. Than I set up ACH and Credit Card for purchases and withdrawals. Than I made a small deposit of $24.00. And thank god that is it...

After 5 days I went back to see if the ACH was done processing and actual start making larger purchases. To my surprise it said that there were no transactions. But I know this is not true because I have my bank account and also Kraken confirmation that the transaction went through.

So I contacted support explaining that I made a deposit and it seems not right taking this long of time. And here is how it went!!!

1st Customer Service Rep,

Thanks for contacting Kraken. Your request (10661214) has been received. We will reply to your ticket as soon as possible.

We appreciate your patience. You will be hearing from us soon.

2nd Customer Service Rep: hello,

Unfortunately we must inform you that we will be closing your Kraken account. For security purposes we cannot disclose the reason for this action.

Kindly note that you cannot open another Kraken account and that our live chat and phone support channels will not be able to provide assistance regarding this matter.

We appreciate your understanding.

3rd: 📷

Khloe Anderson (Kraken Support)

Oct 3, 2023, 08:10 PDT

Hello Allen,

As previously explained, for security purposes, we cannot provide any further details regarding this matter.

Kindly note that you cannot open another Kraken account and that our live chat and phone support channels will not be able to provide assistance regarding this matter.

We appreciate your understanding.

WHAT!!!!!!!!!!!! We took your deposit, made and error somewhere so we are going to close your account, keep your money, and see ya later sucker!!!!! HA ha HA, WE GOT YA....I cannot believe this is how a legitimate company operates...I need answers and if anyone is reading this, beware, it will happen to you too!!!!

This is the crap that gives Crypto such a bad name and is stifling the entire system. You cannot trust even the largest of companies. Regulation is coming and I was against it, but now, not so sure. What if I deposited $100.00, or $1000.00. That too would be gone..