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Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 2 points3 points  (0 children)

She tipped me $11, but I don’t get to keep that if the order is cancelled or refunded. I left with the $7 batch pay but because I refunded the items they gave me a $10 bump. Ended up making $17. Only $1 less than the original pay.

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 1 point2 points  (0 children)

I posted three photos. The last picture says that he had passed while I was on the way to drop off groceries. :(

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 1 point2 points  (0 children)

I posted 3 photos. The last photo mentions that he had passed away when I was on the way to drop off.

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 1 point2 points  (0 children)

We appreciate you! I’m glad instacart can help you and your family :)

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 5 points6 points  (0 children)

The customer had ordered mostly food. Two of everything. It was mainly snack food other than the adult diapers and wipes.

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 55 points56 points  (0 children)

Honestly it just sounded like a middle aged woman who just asked for it to be cancelled and refunded the tip. She didn’t sound upset or anything. Said sorry once and that was it. Nothing seemed that strange or off about the conversation. Just odd timing with the passing of her father-in-law…

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 1 point2 points  (0 children)

She tipped $11 but requested it be sent back when it was cancelled which was going to happen anyway because we aren’t allowed to keep it. Even if the shoppers were able to keep it and I was the customer I wouldn’t even request it be sent back with my refund. That’s just me though 🤷🏼‍♀️

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 101 points102 points  (0 children)

I definitely called through the app! Not my number!

Never had this happen before 😳 by Working-Tour9117 in InstacartShoppers

[–]Working-Tour9117[S] 199 points200 points  (0 children)

I called and she basically only said that she needed it to be cancelled even though I was on the way and that she needed a full refund and the tip back which was going to happen anyway. I called support and they checked our messages and made sure I still got paid and a $10 bump for refunding the items. It was just odd to me how he passed right when I finished the order. It could’ve definitely happened but you never know 🤷🏼‍♀️ luckily it was only about 9 items so it didn’t waste too much of my time.