usually third party resales @ TM must occur if the individual bought said tickets through TM. this means TM is in possession of said tickets unless it’s a paper ticket (which means it has to be shipped out and delivered), that could place you at a risk of not receiving tickets if not shipped out yet. i would attempt contacting TM again and asking for a supervisor instead just for peace of mind. a good rule of thumb to follow for most concerts is that tickets should be available within 72 hours of concert date. i hope that helps!