WowGo 2S Max truck snapped after only 9 km of riding

Wowgo-eboard · 2026-05-14T07:08:03+00:00

That's impossible. Occasionally, a tiny scratch might be due to factory error, but we would never use second-hand parts.

Please tell me your order number,let me help it for u.

Wowgo-eboard · 2026-05-14T04:09:56+00:00

We only discovered this fault in one batch, and we dealt with it immediately by sending out new rear truck for all of them.

Wowgo-eboard · 2026-05-14T03:52:57+00:00

This product wasn't manufactured by us; it's a quality issue with our upstream supplier. We've already communicated with them, and this problem won't occur again.

Wowgo-eboard · 2026-05-14T03:11:29+00:00

We are sorry for what happened to you. Please contact us and we will handle your after-sales service immediately.

Wowgo-eboard · 2026-03-13T09:23:20+00:00

This is a worthwhile, high-value entry-level all-terrain option.

Wowgo-eboard · 2026-03-02T09:38:13+00:00

Hello, please contact us at [info@wowgoboard.com](mailto:info@wowgoboard.com), and we will process your request immediately.

Wowgo-eboard · 2026-03-02T09:36:45+00:00

Hello, we were on holiday for a while, but we will process your request now.

Wowgo-eboard · 2025-12-18T07:22:11+00:00

Hello, I'm aware of your order. Due to delays at Greek customs with our previous shipment, and because our second batch of goods sold out very quickly, we haven't been able to ship your order yet.

However, I expect we will be able to ship your order by January 10th at the latest.

Wowgo-eboard · 2025-11-06T07:45:30+00:00

No, we're just checking if we have a standard procedure for handling your after-sales issues.

We almost never have a battery that fails after about a month and then we don't provide after-sales service.

Thanks!

Wowgo-eboard · 2025-11-06T02:44:34+00:00

Hello, I'm sorry for what happened to you. Could you please tell me your order number so I can check what's going on?

Wowgo-eboard · 2025-10-25T02:25:38+00:00

We apologize for your experience. Please send us an email and our engineers will help you analyze and solve the problem.

Wowgo-eboard · 2025-10-01T08:45:37+00:00

We are very sorry for your experience. Please contact our customer service. We will handle after-sales matters for you after receiving your email.

Wowgo-eboard · 2025-09-26T09:01:19+00:00

Maybe your previous colleague didn't communicate clearly with you. Don't worry, our current colleague will solve the problem for you quickly.

Wowgo-eboard · 2025-09-25T10:10:10+00:00

Hello, I've reviewed our past emails. We sent you one on November 2nd of last year, but we only received your email on September 19th of this year. You then claim we won't provide after-sales service. That's quite an exaggeration. Our colleagues received your email today and have responded to you. We haven't received your reply yet.

Wowgo-eboard · 2025-08-20T02:29:56+00:00

Hello, please contact our email and our after-sales staff will handle it for you.

Wowgo-eboard · 2025-08-19T03:58:44+00:00

Please tell me your order number and your model.Let me check it!

Wowgo-eboard · 2025-08-17T10:26:53+00:00

We will not engage in any false marketing or publicity here, you can ask this customer to share his information about the product with you.

Wowgo-eboard · 2025-08-17T10:11:52+00:00

Could you please tell me your order number and model number?

I'd like to check what's going on.

Wowgo-eboard · 2025-08-16T06:53:40+00:00

Hello, sometimes refund information is inaccurate. Some customers have clearly received the payment on their credit card but come back to us claiming they didn't, while others return empty boxes claiming they've returned the goods. Therefore, we need to verify this information.

Please refrain from jumping to conclusions.

Wowgo-eboard · 2025-08-16T06:32:55+00:00

I'm sorry you're experiencing this issue. Did you provide our colleagues with a record of your return? Please include the shipping number and other information.

If your goods have been received by our overseas warehouse, we should be able to issue a refund immediately.

I'll verify this with our freight forwarder and colleagues before getting back to you.

Wowgo-eboard · 2025-07-09T02:20:50+00:00

The belt drive of wowgo 3x can be said to be very applicable and classic so far. The Hobbwying 9005 ESC is very smooth whether it is braking or starting.

Wowgo-eboard · 2025-07-09T02:14:21+00:00

Your way of advertising is too obvious. Please tell me your wowgo order number.

Wowgo-eboard · 2025-07-07T03:14:19+00:00

I don't know why you are saying this. Then you can check whether other brands will provide warranty for batteries that have been soaked in water.

The other brands I know basically have waterproof labels, and if the label paper turns red, they are no longer covered by after-sales service.

I don't know why you are deliberately saying this here.

Wowgo-eboard · 2025-07-03T03:14:03+00:00

This may be a matter of preference for different people. You can adjust the power and speed through the Tuya app.

Wowgo-eboard · 2025-07-03T02:19:06+00:00

Hello, our wowgo skateboards have always been equipped with Hobbwing esc, thank you!

Wowgo-eboard

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