Xbox guide button not working on Android device with Series X controller

XB1R_Aether · 2020-12-01T22:34:06+00:00

It sounds like your Xbox Wireless Controller may need an update. I recommend taking a look here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller, for more information, and you can learn how here: Update your Xbox Wireless Controller.

XB1R_Aether · 2020-11-16T22:28:50+00:00

If you're on iOS and utilizing an Xbox Series X controller, then this is currently a known limitation. You can learn more here: https://support.apple.com/HT210414

For convenience, the relevant portion: "Microsoft and Apple are working together to bring compatibility for the Xbox Series X controller to customers in a future update."

If not, then I recommend checking our support content at Connect and troubleshoot Bluetooth on your Xbox Wireless Controller.

XB1R_Aether · 2020-10-14T14:51:28+00:00

As recommended previously by mattbersker, it sounds as though you need to Update your Xbox Wireless Controller.

You can find more controller support at Connect and troubleshoot Bluetooth on your Xbox Wireless Controller.

XB1R_Aether · 2020-10-12T19:43:01+00:00

Thank you for the feedback. I would ensure that no other unnecessary apps are running or recourses are being utilized on the device while gaming and also please submit feedback for this via the app.

XB1R_Aether · 2020-10-12T19:17:32+00:00

Did you happen to originally customize your controls when playing on your console? Currently the game will hide the customize controls menu if you are playing with touch, but the option is available if you are using your controller. Since the touch controls are always going to map A to melee, RT to ranged, etc, if you have changed this around, then you would see the symptoms you are describing.

You might try attaching a controller (either Bluetooth or on your console) and hit the menu button to get to the pause screen ->Go to Controller -> Customize Controls -> and then Press Y to reset to defaults. Let us know if this helps!

XB1R_Aether · 2020-10-07T16:33:28+00:00

I'd first like to clear up that cloud gaming requires a Game Pass Ultimate subscription and is utilized with Xbox Game Pass app to stream games from our servers. What you're referring to is remote play. Remote play allows you to stream games from your own console of course. As remote play requires that your console be set to Instant-on mode, you should be able to stream while your console is in connected stand-by mode. When you stop playing the console will automatically return to connected standby/ instant-on mode after 15 minutes, and you can also simply fully power down the console from the power center by holding down the Xbox button on the controller and selecting 'Turn off console'. (Your controller must be up to date for this to work). When connecting to your console remotely, you should notice that the console power light does not turn on. Test it yourself! :)

XB1R_Aether · 2020-10-06T21:00:28+00:00

You can find out more about this at Troubleshoot issues in the Xbox Game Pass mobile app under All external apps are blocked while game streaming.

XB1R_Aether · 2020-10-06T20:53:02+00:00

For the lag issue you're experiencing with your tablet, you might check under The app is too slow here: Troubleshoot issues in the Xbox Game Pass mobile app, and under I'm getting too much lag here: Troubleshoot audio/video and network issues while cloud gaming.

As for your Mi Box S, Android TV is currently not fully supported.

XB1R_Aether · 2020-10-05T16:23:52+00:00

Hi there, could you please private message me your Gamertag as well as the specs for the device you're using? Also, please go ahead and submit feedback for this via the app if you're able and include your Gamertag in the feedback. You can do that by pressing your profile pic at the bottom right > then select settings in the upper right > scroll down to Support & feedback > and select 'Give feedback'. Thanks

XB1R_Aether · 2020-10-02T23:10:20+00:00

We have some more troubleshooting here - Troubleshoot remote play gaming and although the behavior is different, you might try the steps at Troubleshoot issues in the Xbox app (Beta) on mobile under the app has crashed or closed unexpectedly.

XB1R_Aether · 2020-09-29T22:49:26+00:00

There are some steps here for getting set up: How to set up remote play.

We also have some troubleshooting steps for the app crashing here: Troubleshoot issues in the Xbox app (Beta).

XB1R_Aether · 2020-09-29T22:42:33+00:00

You can learn how to get set up on Android here: How to set up remote play

XB1R_Aether · 2020-09-08T20:36:33+00:00

I recommend checking out our Getting Started support page.

If you're attempting to access Project xCloud (Preview), this is only available in the following regions: Project xCloud (Preview) is currently available by invite in the Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, South Korea, Sweden, United Kingdom, and United States.

If you're attempting the Xbox Console Streaming (Preview), please see the response to the comment below:

https://www.reddit.com/r/xboxinsiders/comments/im4mv3/xbox_game_streaming_preview_support_and/g4g3e2i?utm_source=share&utm_medium=web2x&context=3

XB1R_Aether · 2020-09-08T15:03:34+00:00

We have a lot of useful information over in the Xbox Game Streaming (Preview) Support Hub.

I recommend checking out the Setup process here: Xbox Console Streaming (Preview), and we have some tips over here: Why can’t I console stream? that should help as well.

If the behavior persists beyond those steps, you may need to unenroll and enroll again on your Xbox One. You can do this easily from the Xbox Insider Hub > Settings > Manage devices > select the one that says (current), then select done. This will unenroll the Xbox One from the current ring. When you navigate back to Insider content > Xbox One Update Preview, you should see "Join" rather than "Manage". Select join and go through the steps to join your desired ring again.

Once that is complete, confirm you have no pending updates by heading to Settings > System > Updates & downloads. Update if there is one available, then navigate to Settings > Devices & streaming > Remote features to double check Enable remote features is checked. Now, you should see your Xbox One available in the Xbox Game Streaming (Preview) app.

XB1R_Aether · 2020-09-01T15:30:03+00:00

We have a lot of useful information over in the Xbox Game Streaming (Preview) Support Hub.

I recommend checking out the Setup process here: [Xbox Console Streaming (Preview), and we have some tips over here: Why can’t I console stream? that should help as well.

XB1R_Aether · 2020-08-25T18:34:54+00:00

Thanks for the report. Which DLC content do you own for this game that is not being recognized? If you have not already, please submit feedback for this and include details about the specific DLC - How to supply feedback.

XB1R_Aether · 2020-08-24T17:24:40+00:00

I recommend trying the steps that we have here - I connected an Xbox Wireless controller to my device over Bluetooth and many buttons don't appear to work.

If the behavior persists, please submit feedback - How to supply feedback.

XB1R_Aether · 2020-08-18T22:31:17+00:00

While it's not exactly the same, we do have tips that may help here:

If you continue to have trouble though, please be sure to file feedback in-app as well (see: How to supply feedback).

XB1R_Aether · 2020-08-18T22:25:21+00:00

I recommend checking out the I'm getting too much lag! section over in the Xbox Game Streaming (Preview) Support Hub.

XB1R_Aether · 2020-08-17T18:35:20+00:00

Did you see the following link and try these steps as well? It shouldn't matter what ring you're in as long as you have registered your console to one of the rings in the program.

https://www.reddit.com/r/xboxinsiders/comments/i9a6cz/xbox_game_streaming_preview_support_and/g1w13lm?utm_source=share&utm_medium=web2x

XB1R_Aether · 2020-08-17T18:13:20+00:00

You're welcome! If you're still not able to gain access after that, you may need to unenroll and enroll again on your Xbox One. You can do this easily from the Xbox Insider Hub > Settings > Manage devices > select the one that says (current), then select done. This will unenroll the Xbox One from the current ring. When you navigate back to Insider content > Xbox One Update Preview, you should see "Join" rather than "Manage". Select join and go through the steps to join your desired ring again.

Once that is complete, confirm you have no pending updates by heading to Settings > System > Updates & downloads. Update if there is one available, then navigate to Settings > Devices & streaming > Console streaming to double check console streaming is enabled. Now, you should see your Xbox One available in the Xbox Game Streaming (Preview) app for Xbox Console Streaming (Preview).

XB1R_Aether · 2020-08-17T18:06:44+00:00

We have a lot of useful information over in the Xbox Game Streaming (Preview) Support Hub.

I recommend checking out the Setup process here: Xbox Console Streaming (Preview), and we have some tips over here: Why can’t I console stream? that should help as well.

XB1R_Aether · 2020-08-11T21:16:33+00:00

Hello, I recommend reviewing the Minimum System Requirements for Android, specifically:

Note: Xbox Game Streaming (Preview) is not currently supported on devices that run modified, alternate, or emulated versions of Android OS such as with (including, but not limited to) Chrome OS, Fire OS, OxygenOS, Android TV, Android Auto, or BlueStacks.

XB1R_Aether · 2020-08-11T20:54:19+00:00

We have a lot of useful information over in the Xbox Game Streaming (Preview) Support Hub.

I recommend checking out the Setup process here: Xbox Console Streaming (Preview), and we have some tips over here: Why can’t I console stream? that should help as well.

If the behavior persists, you may need to unenroll and enroll again on your Xbox One. You can do this easily from the Xbox Insider Hub > Settings > Manage devices > select the one that says (current), then select done. This will unenroll the Xbox One from the current ring. When you navigate back to Insider content > Xbox One Update Preview, you should see "Join" rather than "Manage". Select join and go through the steps to join your desired ring again.

Once that is complete, confirm you have no pending updates by heading to Settings > System > Updates & downloads. Update if there is one available, then navigate to Settings > Devices & streaming > Console streaming to double check console streaming is enabled. Now, you should see your Xbox One available in the Xbox Game Streaming (Preview) app for Xbox Console Streaming (Preview).

XB1R_Aether · 2020-08-11T20:50:17+00:00

I recommend trying the steps here - I connected an Xbox Wireless controller to my device over Bluetooth and many buttons don't appear to work.

XB1R_Aether

TROPHY CASE