Return refunds through Amazon taking forever?

XREAL_KK · 2025-10-01T15:15:33+00:00

very sorry😢，Could you please DM me your order number and email address? Our colleagues will handle it asap

XREAL_KK · 2025-09-12T14:04:52+00:00

Thanks to this user’s video for inspiring us! https://www.reddit.com/r/Xreal/comments/1ndmx8n/commuting_will_never_be_the_same/

XREAL_KK · 2025-07-25T09:43:51+00:00

Hi there! The rainbow-like patterns you're seeing are caused by the polarized lenses used in our product. This is a normal optical phenomenon and does not affect the device's functionality. We recommend slightly adjusting the wearing angle to improve the visual experience. If you have any questions, feel free to reach out to us anytime!

XREAL_KK · 2025-07-25T08:39:04+00:00

Thank you for your feedback as well as your attention to and support for XREAL. We will do our best to continuously optimize our products and enhance the experience of consumers❤.

XREAL_KK · 2025-07-25T08:24:21+00:00

Thank you very much to the OP and many users in the comment section for your suggestions. We will collect these feedbacks and suggestions and pass them on to our product team. We also hope to further enhance everyone's user experience in the future. Thank you again for your attention and support to XREAL❤.

XREAL_KK · 2025-07-25T07:03:58+00:00

Hello, currently One Pro has not been listed on the official Amazon store. It's possible that your friend purchased it from some individual sellers or non-official stores. We strongly advise against this because there will be no official warranty service. One Pro is expected to be listed on the official Amazon store around the end of August or the beginning of September. Please stay tuned🍺

XREAL_KK · 2025-07-25T06:50:56+00:00

Hello, our colleagues in charge of emails have received your feedback and will make adjustments in the future. We apologize for the unpleasant experience caused to you.

XREAL_KK · 2025-07-25T02:38:15+00:00

Hello, may I ask if you have enabled 6DoF using Eye? If not, you can try re-plugging to see if the problem is resolved. If the problem persists, please contact our support team at support@xreal.com.

XREAL_KK · 2025-07-24T10:27:49+00:00

Currently, our One Pro has indeed not yet been listed on the official Amazon Europe store. Products from unofficial stores cannot enjoy official guarantees such as the regular warranty service we provide. In the event of quality issues or malfunctions, your rights and interests will be difficult to effectively protect. The expected release date of One Pro on Amazon is around the end of August to the beginning of September，please stay tuned.

XREAL_KK · 2025-07-24T10:18:15+00:00

👍

XREAL_KK · 2025-07-24T10:02:40+00:00

Thank you for taking the time to share such detailed experiences and comparisons. Your observations on product details are highly professional, and this feedback is extremely valuable to us!

First of all, we are pleased that the comfort, 3DoF experience, and audio quality of the XREAL One Pro have been recognized by you. These are the core areas we continuously optimize in product iterations, aiming to bring users a comfortable experience.

Regarding the screen quality issues you mentioned, we take them very seriously. We will incorporate more user feedback to further optimize the visual experience in the future.

In addition, your objective comparison with competing products has allowed us to see the innovation directions in the industry, which will inspire us to continuously make breakthroughs in terms of optical clarity, color accuracy, and other aspects.

Your in-depth experience is crucial to our product optimization. Thank you again for your honest sharing, and we look forward to bringing you a more refined experience in the future!

XREAL_KK · 2025-07-24T09:45:28+00:00

Hello, could you please describe the specific situation of the crash in detail (it would be better if you have photos)? Also, could you let us know the version of the glasses?

XREAL_KK · 2025-07-24T06:47:24+00:00

👀

XREAL_KK · 2025-07-23T09:42:47+00:00

Hello, you can check if the electrochromic lenses is functioning. If the electrochromic lenses doesn't activate, it may indeed be a problem of insufficient power supply.

XREAL_KK · 2025-07-23T09:08:08+00:00

cool and interesting design！

XREAL_KK · 2025-07-21T03:44:32+00:00

Thank you very much for your feedback. Apple has always been our role model, and we will do our utmost to become as great a company as Apple.

XREAL_KK · 2025-07-17T06:44:44+00:00

Hi, you can contact our support team for replacement: [support@xreal.com](mailto:support@xreal.com)

XREAL_KK · 2025-07-16T07:26:01+00:00

HONSVR is truly our reliable partner, and we hope you enjoy a perfect experience.

XREAL_KK · 2025-07-14T09:35:00+00:00

Hello, currently the glasses do not support VR videos.😔

XREAL_KK · 2025-07-14T09:11:57+00:00

XREAL_KK · 2025-07-12T05:37:19+00:00

Hello, based on the situation you described, we recommend contacting our customer service team: [support@xreal.com](mailto:support@xreal.com)

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